Support Jobs in Saint Peters, MO

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IT Desktop Support Engineer

Allied digital service limited Saint Peters, MO

Saint Peters, MO

Today

$24 - $26/hr Full time Desktop Support End User Support Endpoint Management

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Job Description

Manage onsite desktop support for a 100% warehouse and production environment in St. Peters, MO.

Responsibilities

Support a Standard Operating Environment (SOE) image for customer standard workplace devices in line with customer standards
Coordinate the quality and timeliness of installs, moves, adds, and changes (IMAC) for supported workplace devices and software across supported customer sites
Use request data and reporting to confirm device delivery for projects and other requests is on track
Perform manual SOE image installation when required
Provide incident resolution for supported workplace devices, including dispatch and leveraging vendor warranty where possible
Handle physical support activities at customer facilities, including:
- Managing on-premises stock locations for receiving new and decommissioned hardware
- Assisting with soft asset disposal and coordinating with the client hardware disposal vendor for hardware disposal
- Updating the Asset Management system based on equipment movement and deployment
Deliver proactive desk-side support for selected end users per the service description
Provide onsite 12x5 VIP support at designated customer facilities
Offer an enhanced service level (higher priority tickets/incidents) for executive VIPs
Support VIP onboarding and offboarding activities
Support VIPs at executive-level events at hotels and customer sites (for example board meetings and investor calls)
Update the agreed IT Service Management tool to reflect completion of a service request or resolution of an incident
When requested by L2/L3, provide onsite support to resolve incidents
Provide hands-and-feet support for managed, current, and customer-approved asset inventory including:
- Printers, mobile devices, tablets, laptops, scanners, and card readers
Coordinate with the customer’s existing provider to maintain continuity of asset records through lifecycle stages from received to decommissioned, including spare devices stocked at customer or provider delivery locations
Provide Level 2 conferencing room support at supported customer locations
Perform ad-hoc hands-and-feet consulting support as requested
Support lifecycle services including inventory management, assisting with asset management and reporting, warranty support coordination using existing customer contracts, recovery, redeployment, preparation for disposal, and onsite equipment support while following customer processes and policies (or designated third parties)
Assist with image deployment aligned to customer end user computing requirements, including compliance with or improvement (subject to customer review/approval) of equipment and software technical specifications and technology refreshes
Complete changes within customer guidelines and in compliance with the customer change management process
Coordinate with internal and third-party service providers to provide remote hands-and-feet support for end user, network, and server issues
Ensure only trained engineers with required security clearances are dispatched to service users in in-scope locations
Ensure the primary engineer attends onsite; if unavailable, dispatch a backup engineer for in-scope service requirements
Administer and execute requests for customer equipment and software in accordance with customer policies and procedures, including verifying user entitlement and advising management on non-conformance
Provide lifecycle support from procurement assistance through end-of-life disposal, including validating entitlements, sourcing spares with vendors, installing, tracking, recovering, redeploying, and disposing of assets

Requirements

5 years of dedicated desktop support experience (not primarily help desk or remote-only)
Device imaging and deployment experience (for example SCCM, Intune, PXE, or similar)
Outlook and Exchange administration/troubleshooting
Printer administration and troubleshooting
Hands-on hardware troubleshooting for laptops, desktops, and printers in a warehouse or industrial setting
ServiceNow experience including CMDB and asset management (not just basic ticketing)
Comfort working onsite in a warehouse environment day to day
PPE and specific shoes needed (provided by the client)
Strong understanding of incident vs service request, P1 to P4 prioritization, and Response vs Resolution SLA
Experience supporting handheld scanners, vehicle mounted units, and label printers is a plus

Tools & Technologies

SCCM, Intune, PXE
Outlook, Exchange
ServiceNow, CMDB

Location

100% Onsite St. Peters, MO (warehouse and production environment, not a corporate office setting)
Shift: 8:00 AM to 5:00 PM
Work mode: In person

Pay

$24.00 - $26.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Field Support Scope (Dedicated Dispatch)

Installs, moves, adds, changes (IMAC)
Technical support and break-fix
Software re-imaging
Workstation and input device support (mouse, keyboard) and peripherals (monitor, scanner, printer)

Audio-Video Support

Periodic health/sanity checks of conference rooms
Escort vendors to conference rooms for break-fix support

Disposal

Soft Asset Disposal: single wipe pass plus storage of the asset at the customer facility (provided by dedicated FTEs at dedicated locations)
Hard Asset Disposal: provider coordinates with the customer’s asset disposal vendor for disposal

Tools Provided by ADSL

ServiceNow for provider support teams

Application Question

How soon can you join the project on clearing the interview successfully?

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