Endpoint Management

Endpoint Management Support Jobs

4 jobs found

2d ago

Junior Help Desk

Konnected Concepts Castro Valley, CA

Castro Valley, CA

2d ago

$17 - $20/hr Part time Apple Business Manager Device Management Device Onboarding

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Job Description

Konnected Concepts is seeking a Junior Help Desk specialist for onsite work in Castro Valley, CA, focused on end-to-end device provisioning, onboarding, and post-deployment support for enterprise clients.

Responsibilities

Manually enroll iPad and iPhone devices into Apple Business Manager using Apple Configurator 2
Configure and manage DEP and ADE enrollment profiles in Workspace ONE UEM (VMware)
Troubleshoot MDM enrollment failures including DEP profile issues, APNs certificate errors, Await Configuration settings, and Activation Lock
Verify supervision status, ownership type, and enrollment type after enrollment
Maintain precise device records (serial numbers, assignment status, enrollment state) in ABM and WS1
Coordinate with customers on SOP adherence for device receipt, storage, and first power-on procedures
Stage, configure, and test routers and wireless hardware from Peplink, Teltonika, Digi, and Ericsson
Apply firmware updates, VPN configurations, APN settings, and carrier-specific profiles
Conduct pre-deployment validation and QA testing before hardware ships to customers
Document configurations and maintain staging SOPs
Tag assets, ABM enrollment, and MDM enrollment on all devices
Kit devices with accessories, SIM cards, and documentation per customer specifications
Coordinate with shipping and logistics to ensure on-time delivery of staged hardware
Maintain inventory accuracy and report discrepancies
Serve as the primary technical contact for customers during and after device deployment
Guide customers through enrollment SOPs, troubleshoot remotely, and escalate when needed
Conduct post-deployment check-ins to confirm proper enrollment and device performance
Document customer issues, resolutions, and recurring patterns to improve SOPs
Build strong customer relationships with enterprise clients who rely on precise provisioning

Requirements

Minimum 3 years of hands-on Apple device enrollment using Apple Configurator 2 and Apple Business Manager
Strong working knowledge of MDM platforms, with VMware Workspace ONE UEM experience preferred
Solid understanding of DEP/ADE enrollment, supervised devices, APNs certificates, and MDM profile configuration
Experience staging and configuring networking hardware such as routers or cellular gateways
Excellent troubleshooting skills, able to diagnose enrollment issues from a screenshot and identify root causes
Customer-facing experience and ability to explain technical topics to non-technical stakeholders
Highly organized with meticulous attention to asset tagging and kitting details
Ability to work independently and manage multiple priorities in a fast-paced environment
Experience with Peplink, Teltonika, Digi, or Ericsson hardware
Familiarity with carrier portals from T-Mobile, Verizon, or AT&T
Experience with additional MDM platforms such as Jamf or Kandji alongside Workspace ONE
Apple Certified Support Professional (ACSP) or equivalent certification
Background in retail, utilities, or public sector customer environments

Technologies

Apple Configurator 2
Apple Business Manager (ABM)
Workspace ONE UEM (VMware)
Peplink
Teltonika
Digi
Ericsson
Jamf
Kandji

Benefits

Competitive compensation commensurate with experience
Opportunity to grow within a fast-scaling, Inc. 5000 recognized company
Direct exposure to enterprise wireless connectivity, IoT, and device management at scale
Collaborative, small-team environment where contributions are visible and valued

Role Overview

We seek a technically sharp, customer-focused candidate who can own the full lifecycle of device provisioning and onboarding. You will manually enroll Apple devices into Apple Business Manager via Apple Configurator 2, stage and configure routers and wireless hardware, tag and kit assets, and serve as a trusted technical contact for customers during and after deployment.

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16d ago

Senior / Level 2 Helpdesk Engineer

IT In Motion Davie, FL

Davie, FL

16d ago

$60k - $72k/yr Full time Active Directory Application Support Computer Skills

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Job Description

Senior / Level 2 Helpdesk Engineer at IT In Motion handles Tier 2 IT support with end-to-end ticket ownership, on-site and field work, and hybrid remote work after ramp in Davie, FL.

Responsibilities

Own, work, and resolve Tier 2 tickets and service requests from start to finish
Provide advanced remote and on-site troubleshooting across desktops, servers, applications, and network devices
Deliver a fast, friendly, genuinely helpful experience on every interaction
Keep clients informed with status updates, change notifications, and outage communications
Split multi-issue tickets, prevent tickets from going stale, and close the loop properly
Perform routine administration across Microsoft 365, Active Directory and Entra ID (user lifecycle, licensing, group policy, mailbox and permissions management)
Monitor the RMM dashboard and apply remediation per documented processes
Verify backups, patching, and scheduled automated tasks; flag anything that is off
Support endpoint security tooling such as Huntress and DNS filtering, keeping agents healthy
Record all work accurately in the PSA and ticketing system
Maintain clean, current client documentation for continuity
Follow SOPs for recurring tasks and improve them when a better method is found
Support project delivery (migrations, deployments, rollouts) on-site or remotely as needed
Mentor and unblock junior team members
Maintain a vigilant focus on security and adhere to security procedures
Identify and communicate risks early to the Professional Services Director and clients
Submit timesheets and expense reports per SOP

Requirements

2 to 4 plus years in IT support, ideally with an MSP or in-house help desk / desktop support
Hands-on experience with the Microsoft 365 platform (Exchange Online, Teams, SharePoint/OneDrive, admin center)
Strong knowledge of Active Directory / Entra ID, Windows Server, and Windows desktop OS
Comfort troubleshooting networking fundamentals (DNS, DHCP, VPN, switching, Wi-Fi) and common business applications
Experience working tickets in a PSA or ticketing system and using an RMM tool and remote-support tools
Clear, calm communication, capable of speaking with both users and engineers
Ability to type accurately while on the phone
Genuine drive to solve problems and make clients happy
Valid driver's license and reliable transportation for field on-site work
Eligible to work in the United States; some clients require U.S. persons due to DoD / CMMC requirements

Nice to Have

Exposure to CMMC / NIST 800-171 or Microsoft GCC High environments
Experience with Sophos firewalls, UniFi networking, Synology NAS, or XCP-ng / XOA virtualization
IT certifications such as CompTIA A+, Network+, Security+, Microsoft associate certs, or ITIL
Prior MSP experience and familiarity with PSA / RMM platforms (Syncro, ConnectWise, Datto, etc.)
Client-facing training or background in helpdesk best practices

The Role

You will be the escalation point for problems Tier 1 cannot resolve and maintain the health of client environments day to day. You own tickets from intake to resolution, including diagnosing, fixing, communicating, and documenting progress. For genuinely deep issues, you escalate to Level 3, while everything else stays under your ownership. This role offers growth into senior engineering and project leadership paths.

Technologies

Microsoft 365 platform, Exchange Online, Teams, SharePoint/OneDrive, Microsoft 365 admin center
Active Directory and Entra ID
Windows Server and Windows desktop OS
RMM tools, Huntress, DNS filtering
Networking gear and virtualization such as UniFi, Sophos, Synology NAS, XCP-ng, XOA
PSA / ticketing systems (Syncro, ConnectWise, Datto)

Benefits

Base salary: $60,000–$72,000 per year
Certification reimbursement and paid study/exam time
Paid time off and holidays
Health benefits
Company-provided equipment and tools
401(k) eligibility, bonuses, and mileage reimbursement as applicable

Job Details

Job type: Full-time
Salary: $60,000–$72,000 per year
Experience: MSP or managed multiple client environments; 2 years Microsoft 365 administration; 2 years Active Directory / Windows Server (preferably)
Ability to commute: Davie, FL 33328 (Required)
Location: In person

How to Apply

Submit your resume along with a brief note describing a tricky technical problem you solved and how you approached it. Applications are reviewed for thinking process as well as experience.

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18d ago

IT Helpdesk Engineer

BlueBridge Networks Cleveland, OH

Cleveland, OH

18d ago

$20+/hr Full time Endpoint Management Hardware Support Help Desk

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Job Description

The IT Helpdesk Engineer role supports BlueBridge Networks in Cleveland, focusing on tier 1 and 2 assistance across remote, phone, email, and in-person channels. The position centers on end-user desktop support within Windows and Office environments, plus peripherals setup and management of endpoint protection.

Overview

Based onsite in Cleveland, OH, the role involves delivering timely IT support to keep critical business systems running. Responsibilities span troubleshooting, device configuration, and ensuring security measures are properly maintained in a dynamic help desk environment.

Responsibilities

Provide tier 1-2 support via remote access, telephone, email, and in-person interactions
Deliver end-user desktop support and troubleshooting within Windows and Office environments
Install and configure peripherals including routers, phones, PCs, printers, and laptops on site
Install and maintain EndPoint Protection software and assist with malware and exploit removal
Respond to end-user inquiries by phone and email, resolving issues related to email, password resets, printers, networking, Microsoft Office, and Office365
Maintain, troubleshoot, and repair computer systems, hardware, and peripherals
Work independently and in teams to provide IT solutions for critical business systems
Efficiently execute maintenance and support procedures, anticipate client needs, and communicate clearly via email, ticketing systems, telephone, and in-person
Collaborate with team members to resolve complex problems and escalate difficult issues to the Team Lead for additional technical assistance
Log all help desk interactions within the ticketing system
Participate in after-hours upgrades, troubleshooting, and on-call availability as needed
Perform standard system administration duties including server install, application install and patch management, Windows problem determination and resolution, and log analysis
Interface with third-party vendors as liaison between client and vendor
Provide superior customer service and stay current with system information, changes, and updates
Dispatch new helpdesk tickets to the appropriate resource

Requirements

Windows: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows
Office
Office365
EndPoint Protection

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan

Work Details

Location: Cleveland, OH (onsite)
Work remotely: No
Job type: Full-time
Pay: From $20.00 per hour
Schedule: 8 hour shift, Day shift, Monday to Friday, On call, Weekend availability
Supplemental pay: Bonus pay, Commission pay

Education

High school or equivalent (Preferred)

Experience

Windows: 3 years (Required)
Active Directory: 3 years (Required)

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19d ago

IT HelpDesk Technician I

RSN Technologies Centerville, UT

Centerville, UT

19d ago

$18 - $24/hr Full time Active Directory Computer Skills Contact Center

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Job Description

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

RSN Technologies is hiring for a full-time, on-site IT HelpDesk Technician I in Centerville, UT. This role offers a clear path to growth into areas such as systems, networking, software, cybersecurity, or operations management.

Responsibilities

Image and provision new computer hardware
Engage with Helpdesk systems, endpoint management tools, and the documentation platform to learn and use them effectively
Receive devices from customers that may require minor hardware repair and re-imaging
Answer support calls and manage call center escalations
Troubleshoot Windows 10 and Windows 11 desktops and laptops
Resolve issues in Microsoft Office applications
Assist users with email setup, desktop shortcuts, and printers
Collaborate with the acquisition team during onboarding of new customers and locations
Conduct basic network troubleshooting
Support equipment stock and inventory as needed

Requirements

High school diploma or GED
Knowledge of Windows desktop operating systems, Microsoft Office, Windows Server, and security practices
At least 1 year of experience as an IT help desk technician or equivalent demonstrated skills
Hands-on troubleshooting experience with Windows 10 and 11, MS Office, and related applications
Understanding of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring
Strong PC and hardware troubleshooting abilities
Solid knowledge of physical network connectivity, hardware components, PCs, laptops, network cards, and RAM
Ability to work well with teammates
Proven ability to manage multiple priorities and meet deadlines
Self-directed with minimal supervision
Ability to perform efficiently in a fast-paced environment
Willingness to work extended hours, weekends, and holidays as required
Patience when assisting customers remotely who may not be computer-savvy

Technologies

Windows 10
Windows 11
Windows Server
Microsoft Office
Office 365
Azure
Active Directory
Virtualization
Scripting

Education

High school diploma or GED required
Preferred: High school or equivalent

Experience

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Details

Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Salary: $18.00 - $24.00 per hour
Schedule: 8 hour shift, On call
Work Location: In person, Centerville, UT

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Endpoint Management Support Jobs

Junior Help Desk

Senior / Level 2 Helpdesk Engineer

IT Helpdesk Engineer

IT HelpDesk Technician I

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