Support Jobs in Savage, MN

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25d ago

Mechanical/Electrical Technical Support Specialist

DoALL Sawing Products Savage, MN

Savage, MN

25d ago

$25 - $30/hr Full time Electrical Engineering Computer Skills Customer Service

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Job Description

DoALL Sawing Products, a CM I brand with a legacy dating back to 1927, offers an onsite Technical Support Specialist role in Savage, MN. You will join a team that prioritizes practical problem solving, hands-on training, and dependable service for CM I customers and our Field Service Technicians. The position pays $25.00 to $30.00 per hour and requires a minimum of two years of relevant experience.

Benefits

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Responsibilities

Offer remote and phone-based technical support to customers and Field Service Technicians, guiding on assembly, troubleshooting, and repair steps.
Lead Technical Service School training on electrical systems, electronics basics, hydraulics, interpreting schematics and ladder diagrams, operation sequencing, machine line-up, and assembly.
Address part-number inquiries and help identify the correct parts and assemblies.
Assess pricing and stock availability for service parts and process orders as needed.
Read and interpret electrical and hydraulic schematics to diagnose machine issues.
Source prints required to manufacture obsolete parts.
Assess customer needs and propose appropriate solutions.
Contribute to building and maintaining internal and external knowledge bases to aid diagnostics.
Perform on-site field repairs as needed, troubleshooting mechanical, electrical, and hydraulic malfunctions.
Contribute to establishing and refining Service Department workflows.
Maintain reliable attendance.

Requirements

Strong mechanical aptitude with solid knowledge of electrical and hydraulic systems.
Experience troubleshooting electrical systems from 24 VDC to 480 VAC and hydraulic circuitry.
Experience with PLCs, VFDs, HMIs, and servos is a plus.
Ability to read and interpret schematics and technical diagrams.
Basic machining skills, including sawing, drilling, and milling.
Strong customer service skills and professional communication.
Team-oriented with strong interpersonal and collaboration skills.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Excellent organizational skills with high attention to detail.
Self-motivated with the ability to manage multiple projects and ongoing activities.
Ability to lift up to 25 pounds.
Valid driver’s license with a clean driving record.
Ability to travel domestically with limited international travel.

Technologies

PLCs
VFDs
HMIs
Servos
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

About DoALL Sawing Products and CM I: Founded in 1927, Continental Machines (CMI) manufactures the DoALL Sawing Products brand of industrial bandsaw cutting equipment and provides metal and specialty cutting solutions to a diverse customer base.

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