Support Jobs in Sayre, PA

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1d ago

IT Support Specialist

Dandy Mini Mart, INC. Sayre, PA

Sayre, PA

1d ago

$23+/hr Full time Application Support End User Support Hardware Support

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Job Description

Dandy Mini Mart, INC. is hiring a Jr. IT Resource (IT Support Specialist) to help keep everyday operations running smoothly across our store technology. This onsite role in Sayre, PA focuses on hands-on support, clear communication with business users, and practical problem-solving across workstations, software, printers, networks, and connectivity. You’ll work under the direction of IT leadership and collaborate with the team while maintaining and improving core IT systems.

What you’ll do

Resolve routine to complex information system issues across workstations, software applications, printers, network, servers, LAN connectivity, and wireless networking
Take ownership of support requests from business users submitted via queries and support tickets
Gather details by asking questions to determine the nature of each issue
Run diagnostic programs to troubleshoot and resolve problems
Guide users through solutions in person and through email, messaging apps, or phone
Install, modify, and repair computer hardware and software
Set up and install computers and peripherals such as cameras, printers, docks, and scanners, and train new users
Evaluate and propose technology improvements under the direction of the IT manager
Maintain onsite hardware, support refresh planning, and help propose budget needs
Write training manuals and document new processes and procedures
Complete other tasks as assigned by the IT manager

What you bring

Background in technology with experience supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues
Hands-on experience troubleshooting hardware and network problems
Understanding of basic networking principles
General technology troubleshooting skills
Network troubleshooting background or understanding of network technology or telephony
POS system understanding
Valid driver’s license and ability to travel to store locations as required in PA and NY
Professional, respectful representation of TEAM Dandy

Physical requirements

Ability to stand or walk around premises for extended periods
Frequent bending and reaching
Ability to lift 10–20 pounds frequently and lift or maneuver up to 50 pounds on occasion

Reporting to: Chief Technology Officer
Starting rate: $23/hour, increases based on experience
Location: Williams Companies, 6221 Mile Lane Rd, Sayre, PA (onsite)

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