IT Support Specialist

Dandy Mini Mart, INC. is hiring a Jr. IT Resource (IT Support Specialist) to help keep everyday operations running smoothly across our store technology. This onsite role in Sayre, PA focuses on hands-on support, clear communication with business users, and practical problem-solving across workstations, software, printers, networks, and connectivity. You’ll work under the direction of IT leadership and collaborate with the team while maintaining and improving core IT systems.

What you’ll do

• Resolve routine to complex information system issues across workstations, software applications, printers, network, servers, LAN connectivity, and wireless networking
• Take ownership of support requests from business users submitted via queries and support tickets
• Gather details by asking questions to determine the nature of each issue
• Run diagnostic programs to troubleshoot and resolve problems
• Guide users through solutions in person and through email, messaging apps, or phone
• Install, modify, and repair computer hardware and software
• Set up and install computers and peripherals such as cameras, printers, docks, and scanners, and train new users
• Evaluate and propose technology improvements under the direction of the IT manager
• Maintain onsite hardware, support refresh planning, and help propose budget needs
• Write training manuals and document new processes and procedures
• Complete other tasks as assigned by the IT manager

What you bring

• Background in technology with experience supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues
• Hands-on experience troubleshooting hardware and network problems
• Understanding of basic networking principles
• General technology troubleshooting skills
• Network troubleshooting background or understanding of network technology or telephony
• POS system understanding
• Valid driver’s license and ability to travel to store locations as required in PA and NY
• Professional, respectful representation of TEAM Dandy

Physical requirements

• Ability to stand or walk around premises for extended periods
• Frequent bending and reaching
• Ability to lift 10–20 pounds frequently and lift or maneuver up to 50 pounds on occasion

Reporting to: Chief Technology Officer
Starting rate: $23/hour, increases based on experience
Location: Williams Companies, 6221 Mile Lane Rd, Sayre, PA (onsite)