This entry level Tech Support role provides frontline assistance for massage chair products, combining customer service phone support with troubleshooting, light assembly, and coordination of field repairs through third-party contractors.
Responsibilities
- Provide customer service and technical support for massage chairs
- Troubleshoot and diagnose customer issues
- Assist and coordinate field repair efforts with third party contractors
- Perform light assembly and testing
- Manage parts inventory
Requirements
- Technical aptitude
- Independent thinker and problem solver
- Strong customer service phone skills
- Highly organized and meticulous with exceptional attention to detail
- Proficiency with computers, including Microsoft Outlook and Word
- Strong verbal and written communication skills
Technologies
- Microsoft Outlook
- Microsoft Word
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
- Vision insurance
About the Position
We are a rapidly expanding organization seeking an entry level Tech Support and Customer Service Representative for massage chairs. The ideal candidate will be highly organized, dedicated, hands-on, and meticulous, with a positive, can-do attitude. The role includes customer service phone support for massage chairs across multiple platforms and troubleshooting and diagnosing user issues for our products.
About the Company
I.C.E. is a rapidly expanding family of companies with multiple product lines across different technologies. The organization emphasizes an employee friendly and customer focused culture and has operated since 2004. A large portion of staff has been with the company for more than five years, and the organization maintains an A plus rating with the Better Business Bureau.
Job Type
Full-time
Pay
Hourly rate: $15.00 - $20.00 per hour. Starting pay ranges from $16.00 to $20.00 per hour with benefits.
Work Location
Seabrook, NH (onsite) — In person
