Tech Support

This entry level Tech Support role provides frontline assistance for massage chair products, combining customer service phone support with troubleshooting, light assembly, and coordination of field repairs through third-party contractors.

Responsibilities

• Provide customer service and technical support for massage chairs
• Troubleshoot and diagnose customer issues
• Assist and coordinate field repair efforts with third party contractors
• Perform light assembly and testing
• Manage parts inventory

Requirements

• Technical aptitude
• Independent thinker and problem solver
• Strong customer service phone skills
• Highly organized and meticulous with exceptional attention to detail
• Proficiency with computers, including Microsoft Outlook and Word
• Strong verbal and written communication skills

Technologies

• Microsoft Outlook
• Microsoft Word

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health savings account
• Life insurance
• Vision insurance

About the Position

We are a rapidly expanding organization seeking an entry level Tech Support and Customer Service Representative for massage chairs. The ideal candidate will be highly organized, dedicated, hands-on, and meticulous, with a positive, can-do attitude. The role includes customer service phone support for massage chairs across multiple platforms and troubleshooting and diagnosing user issues for our products.

About the Company

I.C.E. is a rapidly expanding family of companies with multiple product lines across different technologies. The organization emphasizes an employee friendly and customer focused culture and has operated since 2004. A large portion of staff has been with the company for more than five years, and the organization maintains an A plus rating with the Better Business Bureau.

Job Type

Full-time

Pay

Hourly rate: $15.00 - $20.00 per hour. Starting pay ranges from $16.00 to $20.00 per hour with benefits.

Work Location

Seabrook, NH (onsite) — In person