Support Jobs in Shiloh, IL

1 job found

Include remote jobs

Today

IT Help Desk Specialist

Bank Of Springfield Shiloh, IL

Shiloh, IL

Today

$45k - $55k/yr Full time Active Directory Desktop Support End User Support

Apply Now

Job Description

Bank Of Springfield is hiring an IT Help Desk Specialist in Shiloh, IL (onsite). This is a first-point-of-contact role where you help employees get back to work quickly, while supporting reliable, day-to-day IT operations. The position offers a $45,000 to $55,000 yearly base salary, with performance-based incentives and bonuses, plus additional benefits and other incentives.

What you’ll do

Serve as the first-level support contact for technical questions via phone, email, and in person
Diagnose and troubleshoot issues across hardware, software, and networks
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Manage user accounts, passwords, and access permissions
Record support requests and outcomes in a ticketing system
Escalate more complex problems to higher-level IT staff when required
Support onboarding and offboarding by setting up and deactivating user accounts
Help support basic cybersecurity and data protection practices

What you bring

Strong knowledge of Windows OS, Microsoft 365, and basic networking
Excellent communication and customer service skills
Ability to troubleshoot and resolve issues independently

Tools and technologies

You’ll work with Windows OS, Microsoft 365, Active Directory, a ticketing system, and remote support tools.

Preferred qualifications

Associate’s degree in IT, Computer Science, or a related field (or equivalent experience)
1–3 years of help desk or technical support experience
CompTIA A+, Network+, or similar certification
Experience with ticketing systems and remote support tools
Familiarity with Active Directory and basic cybersecurity practices
Familiarity with supporting banking or credit union operations

Compensation and benefits

Base salary: $45,000.00 to $55,000.00 annually, depending on experience and qualifications.

Performance-based incentives
Bonuses
Benefits
Other incentives

Benefits details may be available here: https://www.bankwithbos.com/careers/.

View full job page →

Get Support Jobs in Shiloh, IL alerts

New Support Jobs in Shiloh, IL, daily.