IT Help Desk Specialist

Bank Of Springfield is hiring an IT Help Desk Specialist in Shiloh, IL (onsite). This is a first-point-of-contact role where you help employees get back to work quickly, while supporting reliable, day-to-day IT operations. The position offers a $45,000 to $55,000 yearly base salary, with performance-based incentives and bonuses, plus additional benefits and other incentives.

What you’ll do

• Serve as the first-level support contact for technical questions via phone, email, and in person
• Diagnose and troubleshoot issues across hardware, software, and networks
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Manage user accounts, passwords, and access permissions
• Record support requests and outcomes in a ticketing system
• Escalate more complex problems to higher-level IT staff when required
• Support onboarding and offboarding by setting up and deactivating user accounts
• Help support basic cybersecurity and data protection practices

What you bring

• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Excellent communication and customer service skills
• Ability to troubleshoot and resolve issues independently

Tools and technologies

You’ll work with Windows OS, Microsoft 365, Active Directory, a ticketing system, and remote support tools.

Preferred qualifications

• Associate’s degree in IT, Computer Science, or a related field (or equivalent experience)
• 1–3 years of help desk or technical support experience
• CompTIA A+, Network+, or similar certification
• Experience with ticketing systems and remote support tools
• Familiarity with Active Directory and basic cybersecurity practices
• Familiarity with supporting banking or credit union operations

Compensation and benefits

Base salary: $45,000.00 to $55,000.00 annually, depending on experience and qualifications.

• Performance-based incentives
• Bonuses
• Benefits
• Other incentives

Benefits details may be available here: https://www.bankwithbos.com/careers/.