Support Jobs in Siloam Springs, AR

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1mo ago

Tech Support Specialist

Simmons Prepared Foods Inc Siloam Springs, AR

Siloam Springs, AR

1mo ago Closed

Full time Desktop Support End User Support ERP Systems

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

Support end users and keep office technology running smoothly at Simmons Prepared Foods Inc in Siloam Springs, AR (onsite).

Responsibilities

Maintain proper computer operations so end users can complete organizational tasks.
Keep office technology components functioning at a usable level.
Receive, prioritize, document, and resolve end user help requests.
Track internal support requests; assist users to problem resolution and collect feedback.
Use the corporate helpdesk system in coordination with other IS staff.
Provide end user technology support including desktop support and workstation troubleshooting.
Support company-wide needs face to face, by telephone, or through remote management software.
Receive new computer systems, install work software, and deploy equipment to assigned staff.
Follow established computer setup procedures to meet software and security requirements.
Assist with installation and upgrades during office relocations or additions.
Participate in installing equipment and data services.
Review daily backup logs and confirm backups are complete.
Perform periodic backup testing to ensure recoverability.
Set up new users on phones.
Complete monthly backups on phone systems.
Maintain basic understanding of VMWare, navigation, and basic maintenance.
Help System Administrators with basic troubleshooting and routine problem support.
Assist with networking maintenance, including LAN switches and wireless access points.
Assist with troubleshooting routine issues and support server maintenance tasks.
Escalate issues to the appropriate staff when required.
Update job knowledge through education opportunities, professional publications, personal networks, and professional organizations.
Support ongoing team development, communication, and implementation of team concepts, programs, and policies.
Coordinate work with team members to support best practices.
Attend appropriate team meetings and support team cohesiveness on major issues (direction, annual plan, budget, policy changes).
Identify gaps in team cohesiveness, raise concerns to the team leader, and work with the team to reinforce actions needed to build organizational synergy.
Stay familiar with established operating systems (quality, security, office environment, company policies, LEAN) and communicate concerns or improvement ideas related to the impact of individual actions.
Perform other duties as needed to support business objectives.

Requirements

2 years of preference for experience in a related field.
High School Diploma or equivalent.
Associate’s Degree in Information Technology/Computer Science or a technical related field and/or equivalent work experience.
Knowledge of basic computer hardware, Microsoft Office, ERP systems, and Help Desk Systems.
Experience troubleshooting PCs and basic network devices.
Demonstrated understanding of personal computer workstations and desktop operating systems including Windows, MAC, and Linux, including safe and effective software installation in a network environment.
Extensive application support experience.
Track-It experience preferred.
Strong communication and interpersonal skills to work with contacts at various levels.
Preference for manufacturing or food processing organization experience.
A+ or MCP certifications are a plus.

Technologies

VMWare
Microsoft Office
ERP systems
Help Desk Systems
Track-It
Windows
MAC
Linux
LAN switches
Wireless access points

Physical Activities

Move about, climb in properly safe environments, and maneuver in tight spaces (including maintaining or retrieving computer equipment in an attic).
Lift and carry equipment such as desktop PCs and monitors.
Enter and locate information on a computer.
Visually verify information, often in small print.
Communicate with customers, vendors, or employees via telephone, in person, and/or electronic mail.
May present information to small or large groups.

Personal Protective Equipment (PPE)

As required by visiting facility.

Travel

One to two offsite classes per year.
Regular travel by car to supported sites.

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