ERP Systems

ERP Systems Support Jobs

20 jobs found

Today

Technical Support Specialist

TAPCO Brown Deer, WI

Brown Deer, WI

Today

Full time Application Support Customer Service Management Customer Support

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Job Description

TAPCO is seeking a Technical Support Specialist for hybrid work in Brown Deer, WI to provide frontline tier 1 support for TAPCO’s product and software management systems.

Responsibilities

Deliver exceptional customer support by resolving a broad range of inquiries and issues quickly and professionally
Take technical support calls, service inquiries, and post-order concerns with prompt responses
Provide tier 1 phone-based and remote assistance using technical tools; escalate more complex issues when required
Log and track cases through resolution, including progress updates and follow-up using ERP and CSM tools
Process sales and RMA orders accurately and efficiently while working toward timely issue resolution
Support both internal and external customers while meeting SLA targets
Meet individual sales and call handling quotas to support team goals
Find opportunities to streamline processes and improve the customer experience
Occasionally travel for in-state and out-of-state field work and training (up to 10%)
Perform additional duties assigned by the manager

Requirements

Proficiency with PC operations, including Windows OS, Microsoft Office Suite, file management, software installation, and remote support tools
Strong attention to detail with disciplined adherence to established processes
Ability to multitask effectively, prioritize work, and manage time in a fast-paced environment
Comfort working in customer-focused, results-driven settings
Clear verbal and written communication skills in English
Positive, respectful interpersonal style with strong customer focus
Technical capability with basic IP network understanding and related hardware/software knowledge
Ability to safely operate tools and equipment while communicating effectively across departments
Education: High school diploma, Associates degree in electronics, or consummate on-the-job experience in a technical support/service-related field

Technologies

Windows OS
Microsoft Office Suite
ERP
CSM

Benefits

10 Paid Holidays
Paid Vacation and Personal Time (starting day one)
Four Weeks of Paid Parental Leave with no waiting period
401K Plan with Employer Match (fully vested on day one)
Company-Funded Short-Term Disability
Insurance: Pet, Health, Vision, and Dental
Quarterly company events and lunches
Opportunity to participate in the Fun or Safety Committee

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Today

Tech Support Specialist

Simmons Prepared Foods Inc Siloam Springs, AR

Siloam Springs, AR

Today

Full time Desktop Support End User Support ERP Systems

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Job Description

Support end users and keep office technology running smoothly at Simmons Prepared Foods Inc in Siloam Springs, AR (onsite).

Responsibilities

Maintain proper computer operations so end users can complete organizational tasks.
Keep office technology components functioning at a usable level.
Receive, prioritize, document, and resolve end user help requests.
Track internal support requests; assist users to problem resolution and collect feedback.
Use the corporate helpdesk system in coordination with other IS staff.
Provide end user technology support including desktop support and workstation troubleshooting.
Support company-wide needs face to face, by telephone, or through remote management software.
Receive new computer systems, install work software, and deploy equipment to assigned staff.
Follow established computer setup procedures to meet software and security requirements.
Assist with installation and upgrades during office relocations or additions.
Participate in installing equipment and data services.
Review daily backup logs and confirm backups are complete.
Perform periodic backup testing to ensure recoverability.
Set up new users on phones.
Complete monthly backups on phone systems.
Maintain basic understanding of VMWare, navigation, and basic maintenance.
Help System Administrators with basic troubleshooting and routine problem support.
Assist with networking maintenance, including LAN switches and wireless access points.
Assist with troubleshooting routine issues and support server maintenance tasks.
Escalate issues to the appropriate staff when required.
Update job knowledge through education opportunities, professional publications, personal networks, and professional organizations.
Support ongoing team development, communication, and implementation of team concepts, programs, and policies.
Coordinate work with team members to support best practices.
Attend appropriate team meetings and support team cohesiveness on major issues (direction, annual plan, budget, policy changes).
Identify gaps in team cohesiveness, raise concerns to the team leader, and work with the team to reinforce actions needed to build organizational synergy.
Stay familiar with established operating systems (quality, security, office environment, company policies, LEAN) and communicate concerns or improvement ideas related to the impact of individual actions.
Perform other duties as needed to support business objectives.

Requirements

2 years of preference for experience in a related field.
High School Diploma or equivalent.
Associate’s Degree in Information Technology/Computer Science or a technical related field and/or equivalent work experience.
Knowledge of basic computer hardware, Microsoft Office, ERP systems, and Help Desk Systems.
Experience troubleshooting PCs and basic network devices.
Demonstrated understanding of personal computer workstations and desktop operating systems including Windows, MAC, and Linux, including safe and effective software installation in a network environment.
Extensive application support experience.
Track-It experience preferred.
Strong communication and interpersonal skills to work with contacts at various levels.
Preference for manufacturing or food processing organization experience.
A+ or MCP certifications are a plus.

Technologies

VMWare
Microsoft Office
ERP systems
Help Desk Systems
Track-It
Windows
MAC
Linux
LAN switches
Wireless access points

Physical Activities

Move about, climb in properly safe environments, and maneuver in tight spaces (including maintaining or retrieving computer equipment in an attic).
Lift and carry equipment such as desktop PCs and monitors.
Enter and locate information on a computer.
Visually verify information, often in small print.
Communicate with customers, vendors, or employees via telephone, in person, and/or electronic mail.
May present information to small or large groups.

Personal Protective Equipment (PPE)

As required by visiting facility.

Travel

One to two offsite classes per year.
Regular travel by car to supported sites.

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4d ago

Pool Equipment Tech Support Rep, 1st Shift

Pentair Phoenix, AZ

Phoenix, AZ

4d ago

$26+/hr Full time Business Systems Computer Skills Customer Service

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Job Description

Pentair is hiring a Pool Equipment Tech Support Rep for the Arizona region to deliver responsive, technically accurate support to customers and dealers. This onsite 1st shift role combines field-tested troubleshooting with direct customer service through phone and digital channels.

You will help people get their pool and spa equipment running properly by applying advanced diagnosis skills, staying current on product offerings, and escalating complex cases when needed. If you have hands-on experience with Pentair equipment and want to use it to solve real problems quickly, this position is a strong fit.

Responsibilities

Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
Deliver quality telephone and email support with a high degree of customer service, technical expertise, and timeliness.
Keep up-to-date on product offerings and technical support procedures to provide accurate solutions and demonstrate strong problem identification.
Work independently and with a team to solve support issues, escalating to fourth level support and the supervisor when necessary.
Resolve customer problems, disputes, and complaints efficiently and professionally in accordance with company policy.

Requirements

3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
Experience supporting pool builders, service companies, distributors, or pool professionals.
Proficiency with Microsoft Office applications.
Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
Must live within 1 hour of Phoenix or San Antonio.

Technologies

Microsoft Office
Salesforce
CRM platforms
ERP systems

Shift and Compensation

Shift: 7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)
Location: Phoenix, AZ (onsite)
Pay: $26.00+/hour, DOE

Benefits

Paid holidays
Paid vacation
Paid sick time
Medical, Dental, and Vision Insurance
401(k)
Up to 5% 401K match starting day one of employment
Health savings account
Life insurance
Paid time off
Parental leave
Caregivers leave
Prescription drug insurance
Tuition reimbursement

Preferred Qualifications

Bilingual in English and Spanish (highly desired)
Experience using CRM platforms such as Salesforce (preferred)
Experience working with ERP systems
Previous technical support, service dispatch, or warranty administration experience
Manufacturer technical support experience within the pool industry

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4d ago

Technical Support Specialist - Semiconductor Equipment

Amtech Systems Inc. Westford, MA

Westford, MA

4d ago

$35 - $42/hr Full time Automation Computer Skills Control Systems

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Job Description

The role provides post-market technical support for semiconductor and SMT capital equipment, with a focus on troubleshooting electrical circuit issues and coordinating with field and engineering teams as needed. This is an onsite position in Westford, MA supporting customers worldwide.

Key Responsibilities

Deliver remote and onsite technical support to customers to troubleshoot and resolve electrical circuit issues.
Provide backup coverage to field service engineers to support timely and effective resolution of technical problems.
Work cross functionally to review and update technical documentation, including manuals and service bulletins.
Investigate recurring product failures and coordinate with Engineering and Manufacturing to identify lasting corrective actions.
Create and maintain technical support documentation, troubleshooting guides, service procedures, and knowledge base articles.
Maintain detailed records of service activities, including issues encountered, solutions applied, and client interactions.
Train and guide customers and third-party personnel on troubleshooting, maintenance, and operations of products.
Support occasional after-hours calls and travel when required for technical support.
Follow ISO procedures and safety protocol, including wearing appropriate PPE where designated.

Required Qualifications

Education: Associate degree in Electrical or Mechanical Engineering; Bachelor’s preferred. Trade school experience, related field experience, or equivalent technical experience also considered.
Experience: 3+ years in technical support or service roles, preferably in semiconductor or electronics manufacturing.
Technical proficiency: Ability to troubleshoot electrical, electronics, and mechanical systems remotely, including PLC control systems.
Certifications (preferred): Relevant technical certifications such as SEMI or IPC.

Technical Skills and Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
PLC control systems.
Salesforce and ERP systems.
AI tools.
Fourier Transforms, filter design, differential equations.
CAD and data analysis.
Diagnostic tools for semiconductor equipment.

Competencies

Ability to work independently and collaboratively while meeting time sensitive deadlines.
Strong interpersonal and written communication skills, with the ability to explain complex technical topics clearly.
Strong math and measurement capability for troubleshooting and diagnostics, including Ohm’s Law, power calculations, impedance, and reactive components to support electrical circuit analysis.
Exposure to analytical methods such as Fourier Transforms, filter design, and differential equations, including frequency response, load distribution, and thermal management.
Familiarity with diagnostic software and CAD/data analysis tools is a plus.

Location and Compensation

Location: Westford, MA (onsite)

Compensation: USD 35 to 42 per hour

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1mo ago

Technical Support Coordinator

APT Manufacturing Solutions Hicksville, OH

Hicksville, OH

1mo ago Closed

Full time CRM Customer Support ERP Systems

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

The Technical Support Coordinator at APT Manufacturing Solutions manages day-to-day technical support for customers, distributors, and internal teams. This onsite role focuses on coordinating support requests, routing issues to the right resources, maintaining complete documentation, and supporting consistent customer experience through timely resolutions.

Key Responsibilities

Act as the primary point of contact for incoming technical support requests.
Review customer-reported issues and determine the appropriate support path.
Route support requests to the appropriate technician, engineer, distributor, or department.
Monitor open support cases to help ensure timely follow-up and resolution.
Maintain professional, effective communication with customers and distributors throughout the support process.
Decide whether requests should be handled by company personnel, distributors, or other support resources.
Evaluate requests for warranty eligibility, billable service status, and distributor responsibilities.
Coordinate support priorities and allocate resources to improve response effectiveness.
Ensure all support interactions are documented accurately and completely within company systems.
Create and maintain troubleshooting guides, service procedures, and technical support documentation.
Develop customer-facing and distributor-facing how-to instructions for machine maintenance, repairs, and component replacement.
Maintain a knowledge base of common service issues and solutions.
Identify recurring support issues and recommend corrective actions.
Develop training materials and programs for distributor service technicians.
Coordinate and conduct technical training sessions as needed.
Partner with engineering and service personnel to keep distributor training materials current and effective.
Support consistent support practices across the distributor network.
Prepare quotations for spare parts and support-related services.
Process spare parts orders and coordinate order fulfillment activities.
Assist with warranty claims and service billing documentation.
Maintain accurate support-related records, quotes, and transaction documentation.
Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
Recommend process improvements to enhance the effectiveness of the technical support function.
Assist in developing support standards and best practices.

Requirements

Associate or bachelor’s degree in technical, engineering, business, or equivalent industry experience.
Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
Strong organizational and coordination skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities and follow issues through to resolution.
Experience creating technical documentation and training materials preferred.
Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
Proficiency with Microsoft Office and ERP/CRM systems preferred.

Tools and Technologies

Microsoft Office
ERP/CRM systems
Office tools such as PC, email, calendar, and virtual meeting software
ERP tools such as quoting, processing orders, and service calls
Understanding of robots and industrial technology

Work Location and Travel

This position is onsite in Hicksville, OH. Alternating long periods of sitting, standing, walking, or talking are required. Travel may be required.

Relocation and Commute

Ability to commute: Hicksville, OH 43526 (Required)
Ability to relocate: Hicksville, OH 43526 (Relocate before starting work, Required)

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Job Type

Full-time

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1mo ago

Help Desk Specialist

Pinal County Florence, AZ

Florence, AZ

1mo ago Closed

$43k - $66k/yr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Under general supervision, this onsite role supports Pinal County Schools by helping public school business employees use School ERP Pro for financial software needs. The position focuses on hands-on assistance, troubleshooting, and user training to support smooth operations and efficient daily use.

Key Responsibilities

Respond to incoming requests by phone, email, self-service, and in-person inquiries to verify user information, identify the request type, resolve issues directly, or route requests as needed.
Communicate clearly and professionally with customers and team members through verbal and written updates.
Close work orders by confirming that troubleshooting steps were completed and that user notes are recorded properly; contact the user, when applicable, to verify completion.
Support workplace values including accountability, commitment, and teamwork.
Maintain absolute confidentiality for work-related issues, customer records, and restricted County information.
Provide software and technical support for employees using School ERP Pro.
Troubleshoot and resolve software-related issues in a timely and effective manner.
Assist with software setup and configuration to align with the specific needs of each school district.
Complete time-sensitive daily, bi-weekly, monthly, quarterly, and yearly tasks.
Stay current with software updates and new features, ensuring staff are informed about changes and enhancements.
Perform administrative and general support duties as assigned.
Carry out other related duties as required.

Required Qualifications

High school diploma or GED equivalent.
One (1) year of customer service and computer support experience.
An equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
Arizona residency requirements: Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona residents must obtain one within 30 days of hire.

Preferred Qualifications

Associate’s Degree in Business Services or a related field.
Experience using School ERP Pro or a similar financial software system.

Knowledge, Skills, and Abilities

Knowledge of public school finance and accounting processes.
Ability to communicate effectively orally and in writing.
Strong customer service and communication skills.
Capacity to troubleshoot software issues and provide clear guidance to end-users.
Detail-oriented approach with strong organizational and time management skills.

Physical Demands

Independent body mobility to stand, walk, bend, sit for prolonged periods, and/or drive a vehicle.
Manual dexterity to reach and grasp, and to handwrite or use a computer keyboard.
Vision sufficient to see and read.
Hearing and speaking ability to communicate with customers in person and over the phone.

Work Environment

Indoor office environment.

Software and Technology

School ERP Pro

Compensation and Location

Location: Florence, AZ (onsite)
Salary: USD 42,564 - 65,974 per yearly

Benefits

Paid vacation and sick leave.
15 vacation days accrued annually starting day one; 18 after three (3) years; 20 after five (5) years.
13 sick leave days accrued annually starting day one.
Ten paid holidays plus one paid floating holiday.
Paid sabbaticals: two-week after five years; three-week after ten years; four-week after fifteen years, and four-week sabbaticals every five years after fifteen years of continuous service.
Retirement plans with generous employer contributions, including a guaranteed lifetime benefit.
Medical coverage with six plan options; some plans include zero employee premium cost.
Dental and vision plans.
Comprehensive wellness program, quarterly wellness challenges, vision exams and optometry events onsite, vaccination clinics, onsite mammogram and prostate screening events, skin cancer screening events onsite, and biometrics and health screening events.
Financial health and retirement planning events onsite and online.
Fitness resources and onsite sessions such as yoga and tai chi.
Tuition reimbursement program.
Alternative work schedules and telehealth.
Qualified employer for Public Service Loan Forgiveness Program (Department of Education).
Employee Assistance Program with ongoing training and development options.
Civil service leave; van pool options.
Short-term disability with employer payment; employer-paid basic life insurance.
Flexible spending accounts for dependent care and medical expenses.
Voluntary benefits including additional life, accident, critical illness, and cancer insurance.

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1mo ago

IT Support Specialist

American Christmas Mount Vernon, NY

Mount Vernon, NY

1mo ago Closed

$68k - $70k/yr Full time Business Systems Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

American Christmas relies on a hands-on IT presence to keep operations across office, production, warehouse, and retail environments running smoothly from its Mount Vernon, New York site. The IT Support Specialist acts as the primary on-site technical resource, delivering hardware, software, and workplace technology support while coordinating with an external managed services partner.

Responsibilities

Provide onsite and remote technical support for users across office, production, warehouse, and retail settings.
Install, configure, and troubleshoot computers, laptops, monitors, printers, mobile devices, tablets, and related peripherals.
Assist users with software and workplace technology issues.
Guide users in submitting IT requests and creating support tickets when needed.
Collaborate with the MSP to diagnose problems, perform onsite testing, install network hardware, and ensure timely follow-up on requests.
Support conference room technology, phone systems, security cameras, and access control systems.
Set up equipment and workstations for new hires and seasonal staff.
Assist with hardware deployments, office moves, and IT implementation projects.
Carry out basic network hardware tasks such as swapping switches, deploying WAPs, running and labeling Ethernet cabling, replacing patch cables, and assisting with onsite upgrades under direction from the VP or external MSP.
Maintain IT equipment inventory and documentation.

Requirements

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and clear communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.

Technologies

Microsoft 365 (M365)
Windows operating systems
Microsoft Office applications
ERP systems
IT ticketing platforms

Technical Requirements

Understanding of network infrastructure including switches, WLAN access points, patch panels, and structured cabling.
Experience installing network equipment and troubleshooting physical connectivity.
Ability to install and replace network switches under guidance from the VP or external MSP.
Ability to run, terminate, label, and test Ethernet cabling (Cat5e/Cat6).
Install, mount, and replace wireless access points (WAPs).
Troubleshoot basic network connectivity issues and verify physical connections.
Read and interpret network topology diagrams to assist with onsite installations and troubleshooting.
Collaborate with the external MSP during network upgrades, hardware installations, and infrastructure changes.

Qualifications

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.