ERP Systems

ERP Systems Support Jobs

14 jobs found

1d ago

IT Support Specialist

American Christmas Mount Vernon, NY

Mount Vernon, NY

1d ago

$68k - $70k/yr Full time Business Systems Cloud Platforms Computer Skills

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Job Description

American Christmas relies on a hands-on IT presence to keep operations across office, production, warehouse, and retail environments running smoothly from its Mount Vernon, New York site. The IT Support Specialist acts as the primary on-site technical resource, delivering hardware, software, and workplace technology support while coordinating with an external managed services partner.

Responsibilities

Provide onsite and remote technical support for users across office, production, warehouse, and retail settings.
Install, configure, and troubleshoot computers, laptops, monitors, printers, mobile devices, tablets, and related peripherals.
Assist users with software and workplace technology issues.
Guide users in submitting IT requests and creating support tickets when needed.
Collaborate with the MSP to diagnose problems, perform onsite testing, install network hardware, and ensure timely follow-up on requests.
Support conference room technology, phone systems, security cameras, and access control systems.
Set up equipment and workstations for new hires and seasonal staff.
Assist with hardware deployments, office moves, and IT implementation projects.
Carry out basic network hardware tasks such as swapping switches, deploying WAPs, running and labeling Ethernet cabling, replacing patch cables, and assisting with onsite upgrades under direction from the VP or external MSP.
Maintain IT equipment inventory and documentation.

Requirements

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and clear communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.

Technologies

Microsoft 365 (M365)
Windows operating systems
Microsoft Office applications
ERP systems
IT ticketing platforms

Technical Requirements

Understanding of network infrastructure including switches, WLAN access points, patch panels, and structured cabling.
Experience installing network equipment and troubleshooting physical connectivity.
Ability to install and replace network switches under guidance from the VP or external MSP.
Ability to run, terminate, label, and test Ethernet cabling (Cat5e/Cat6).
Install, mount, and replace wireless access points (WAPs).
Troubleshoot basic network connectivity issues and verify physical connections.
Read and interpret network topology diagrams to assist with onsite installations and troubleshooting.
Collaborate with the external MSP during network upgrades, hardware installations, and infrastructure changes.

Qualifications

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.

Preferred Qualifications

Experience working with a Managed Service Provider (MSP).
Experience supporting production, warehouse, or retail environments.
Familiarity with ERP systems and IT ticketing platforms.

Key Competencies

Strong communication skills.
Excellent troubleshooting and problem-solving abilities.
Organized, dependable, and detail-oriented.
Ability to manage multiple priorities in a fast-paced environment.
Team player with a proactive approach to supporting users.

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7d ago

GBS Help Desk Associate

UPS Dunmore, PA

Dunmore, PA

7d ago

Full time Application Support Business Systems End User Support

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Job Description

The GBS Help Desk Associate role at UPS is based onsite in Dunmore, Pennsylvania. This position provides the first line of assistance for procurement, invoicing, and system inquiries, while managing user access across multiple procurement platforms. Collaboration with Accounts Payable and Procurement is essential to resolve issues and keep records accurate and up to date.

Responsibilities

Provide first-level support to internal customers, suppliers, and retail locations by addressing procurement, invoice, and system-related inquiries.
Research and resolve invoice discrepancies, statement issues, payment inquiries, and supplier account concerns promptly.
Maintain and update supplier invoices and procurement records within Oracle, Coupa, and related procurement systems.
Administer user access and perform password resets for Oracle, Coupa, iProcurement, iExpense, Procurement Services Web, and Entra.
Collaborate with Accounts Payable and Procurement teams to investigate and resolve AP Reject, WebSIR, and supplier-related issues.
Support vendor maintenance activities, including supplier lookups, item searches, and procurement data validation.
Apply general accounting and Accounts Payable principles to ensure accurate processing and issue resolution.
Utilize Microsoft Excel, Word, Outlook, and PowerPoint to analyze data, document findings, and communicate solutions.
Conduct root cause analysis for invoice exceptions and system-related issues to improve customer experience and operational efficiency.
Serve as a liaison between business users, suppliers, Accounts Payable, and Procurement teams to facilitate effective problem resolution.
Assist with supply returns, emergency order requests, and procurement support activities while meeting established service levels.
Maintain accurate documentation of customer interactions, issue resolutions, and system activities.
Deliver professional customer service while managing multiple priorities and ensuring timely follow-up on open requests.
Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Requirements

Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the United States for UPS.
Schedule: Monday through Friday, 8:00 am to 5:00 pm.
Location: Candidate must be located in the same geographic location as the position (Dunmore, PA onsite).

Technologies

Oracle
Coupa
iProcurement
iExpense
Procurement Services Web
Entra
Websir
AMEX
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint

Other Criteria

Job Grade: 8 – GBS Help Desk Associate
Schedule: Monday–Friday 8am–5pm
Location: Must be located in the same geographic location as the position
Last day to apply: 7/28/2026 at 11:59pm ET

Employee Type

Permanent

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11d ago

Technical Support Specialist - Parts & Mechanical Research (Day Shift)

TVH Parts Co. Olathe, KS

Olathe, KS

11d ago

$20 - $26/hr Full time Customer Support ERP Systems Industrial Services

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Job Description

In TVH Parts Co. and within the Technical Information Services group in Olathe, you will assist customers in pinpointing exact replacement parts for material handling, industrial, and construction equipment. This day-shift role sits in a fast-paced call center where precise research and clear communication drive accurate part identification and timely support.

Responsibilities

Research and identify correct part numbers using manuals, technical publications, online resources, and internal databases.
Respond to incoming calls and electronic inquiries about part numbers, pricing, availability, and technical specifications.
Help customers troubleshoot moderately complex questions related to industrial equipment, aerial lifts, and sweepers/scrubbers.
Navigate the ERP system and lookup tools to ensure fast, accurate service.

Requirements

Minimum 2 years of customer service experience; experience or strong interest in a high-volume call center environment is highly preferred.
At least 2 years demonstrating strong research and troubleshooting skills.
Solid understanding of parts identification, vehicle or machinery components, or a background tinkering with engines or equipment.
Comfort learning and navigating corporate databases, software networks, and search engines.

Technologies

ERP database
LinkedIn Learning

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Pay

Hourly: $20.00 - $26.00 per hour

Language

Bilingual (Preferred)

Ability to commute

Olathe, KS 66062 (Required)

Work location

In person

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16d ago

Technical Support Representative

Gallagher Kansas City, MO

Kansas City, MO

16d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Gallagher is seeking a Technical Support Representative to join its on-site team in Kansas City, Missouri. The role blends technology, agriculture, and customer success as you troubleshoot issues, perform hands-on product repair, and provide sales support across North America. You will engage with customers to resolve problems, deliver training, and gather feedback to improve product reliability.

Key responsibilities, requirements, and technologies for this position are outlined below.

Responsibilities

Investigate technical challenges and resolve customer issues.
Carry out on-site product repair and servicing.
Provide customer support and assist with sales support for Gallagher's customers.
Collect feedback to enhance product reliability.
Deliver training to customers to drive better outcomes.
Engage with customers to foster ongoing growth for Gallagher across North America.

Requirements

Detail-oriented with solid technical aptitude and a drive to learn.
Strong verbal and written communication abilities.
Excellent organizational and time-management skills with the capacity to manage multiple priorities.
Self-motivated and able to work independently with minimal supervision.
Analytical and problem-solving skills with a focus on practical solutions.
Commitment to open, honest, and transparent communication.
Comfortable in a fast-paced environment that values continuous improvement.
Previous experience in product repair, equipment servicing, or a related technical role.
Customer service and/or technical support experience.
Experience troubleshooting products and assisting customers with technical inquiries.
Ability to build positive relationships with customers while delivering a high level of service.
Experience using hand tools and working with electronics.
Soldering experience is an asset but not required.
Basic computer proficiency, including Windows operating systems, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), and SAP or similar ERP systems.

Technologies

SAP
CRM tools
Windows Operating Systems
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
ERP systems
Hand tools
Soldering
Electronics

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18d ago

Technical Support Hardware Specialist

Motorola Solutions Los Angeles, CA

Los Angeles, CA

18d ago

$33 - $38/hr Full time Electrical Engineering Bill of Materials End Of Life

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Job Description

Onsite Technical Support Hardware Specialist role in Los Angeles, CA with Motorola Solutions, offering $33-$38 per hour to support Engineering and Manufacturing through procurement, lifecycle management, and component qualification.

Responsibilities

Procurement & Selection Support: Assist Engineering teams with identifying, selecting, and procuring electronic and mechanical components; coordinate with vendors to source parts that meet project requirements and timelines.
Lifecycle Management: Collaborate with Engineering and Manufacturing to monitor End-of-Life events and Product Change Notifications; track changes to minimize supply chain disruptions.
Component Qualification Execution: Drive qualification plans by organizing documentation, tracking test progress, and verifying that alternative or new parts meet quality and functional standards before production integration.
Documentation & Data Entry: Maintain accurate Bills of Materials and manage technical documentation within PLM/ERP systems.
Vendor Relations: Serve as the primary contact for suppliers to request quotes, obtain lead times, and obtain technical datasheets.
Additional duties: Perform other related tasks as needed to support the role.

Requirements

High School Diploma or GED.
5+ years of experience in a technical administrative or procurement role within a manufacturing or engineering environment.
Familiarity with electronic components (resistors, ICs, PCBs) and mechanical hardware is highly preferred.
Strong ability to manage multiple tracking sheets and deadlines simultaneously.
Proficiency with ERP/PLM software and advanced Microsoft Excel skills (e.g., VLOOKUP, pivot tables).
Knowledge of component lifecycle management and supply chain considerations.
Strong analytical, problem solving, and cross-functional collaboration skills.
Excellent verbal and written communication skills.
U.S. Person status required (U.S. Citizen or U.S. Permanent Resident) due to clients under U.S. federal contracts.
Employment contingent upon successful completion of a background check and drug test.

Technologies

ERP/PLM software
Microsoft Excel

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Working Conditions and Physical Requirements

Office environment.
Lift up to 20 lbs.
Bending and reaching movements to place items on lower and higher shelves.
Kneeling or squatting to access lower shelves.
Walking/Moving in the labs.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

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1mo ago

Technical Support Specialist

SAVECO North America, Inc. Waukegan, IL

Waukegan, IL

1mo ago Closed

$36 - $40/hr Full time Business Systems Computer Skills CRM

This position is no longer accepting applications (closed Jul 21, 2026).

Job Description

Technical Support Specialist for Saveco equipment and systems, providing troubleshooting, maintenance support, documentation management, and cross-functional coordination across Service, Aftermarket Parts, Project Management, and Sales, with travel as needed.

Responsibilities

Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
Provide remote troubleshooting support for mechanical and electrical issues as required.
Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
Assist customers with equipment maintenance, repairs, installations, and operational guidance.
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Build and maintain strong customer relationships through professional communication and responsive service.
Manage challenging customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and recommend continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and issue resolutions.
Perform additional duties and responsibilities as assigned.

Requirements

Location: Waukegan, IL (onsite)
Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
3–5 years of experience in technical support or mechanical/electrical troubleshooting.
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a strong customer service mindset.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate effectively across departments and organizational levels.
Ability to work independently while contributing to a team-oriented environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Application Questions

Your experience performing field service work at customer sites
Your experience troubleshooting, repairing, or maintaining mechanical equipment
Your experience working with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels
Any experience you have within the wastewater, water treatment, industrial manufacturing, or related industries
Examples of equipment you have serviced, installed, started up, or repaired

Experience

Wastewater treatment: 3 years (Required)
Mechanical knowledge: 3 years (Required)
Electrical troubleshooting: 3 years (Required)
Municipal waste management: 3 years (Required)

Willingness to Travel

25% (Preferred)

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1mo ago

Technical Support Specialist

SAVECO North America, Inc. Pleasant Prairie, WI

Pleasant Prairie, WI

1mo ago Closed

$36 - $40/hr Full time CRM Customer Service Customer Support

This position is no longer accepting applications (closed Jul 18, 2026).

Job Description

Join SAVECO North America, Inc. in Pleasant Prairie, Wisconsin as an onsite Technical Support Specialist and grow within a collaborative, customer-focused team. This role emphasizes professional development, proactive service, and a commitment to continuous improvement. Earn a competitive hourly wage of $36.00 to $40.00, plus a robust benefits package that supports your health, finances, and work-life balance.

Benefits

401(k) plan with company match
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Parental leave
Employee assistance program
Professional development assistance
Retirement plan options

Location and compensation

This is an onsite role based in Pleasant Prairie, WI. The position pays USD 36.00 to 40.00 per hour.

Responsibilities

Serve as the primary contact for technical support inquiries about Saveco equipment and systems.
Provide remote troubleshooting for mechanical and electrical issues as needed.
Direct and coordinate customer requests with Service, Aftermarket Parts, Project Management, and Sales teams.
Assist customers with maintenance, repairs, installations, and operational guidance for equipment.
Create and refine technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
Contribute to training for internal staff and customers on operation, maintenance, and new product lines.
Build strong customer relationships through professional communication and responsive service.
Handle challenging customer situations with professionalism and a solution-focused approach.
Identify recurring service issues and suggest continuous improvement initiatives.
Maintain accurate records of support activities, communications, and resolutions.
Take on additional duties as assigned.

Requirements

Technical degree, trade certifications, or equivalent experience in mechanical, electrical, or wastewater systems.
3–5 years in technical support or mechanical/electrical troubleshooting.
Strong knowledge of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication with a customer service mindset.
Strong organizational and multitasking abilities to manage competing priorities.
Ability to collaborate effectively across departments and levels.
Ability to work independently while contributing to a team environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience with industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Work environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support setting focused on customer success and continuous improvement