Benefits and culture
Maddox Industrial Transformer offers a stable, on-site role in Houston (The Woodlands) with a collaborative culture that emphasizes giving the best and expecting the best. The team places a strong focus on investing in people, processes, and the culture that makes this a great place to work. The role includes on-call duties and close collaboration with external vendors, with a clear path to influence the ERP roadmap and related systems.
Responsibilities
- Primary focus: enhance the technology experience for Maddox staff and partners within Odoo, our open-source, self-hosted, and fully customizable ERP.
- Secondary focus: provide friendly support for other Maddox systems that integrate with the ERP; develop deep knowledge of our ERP implementation and related work.
- Respond to internal user requests with a customer-success mindset and resolve issues promptly.
- Grant system access, investigate and troubleshoot software and hardware issues, coordinate with external support and developers, and address both known and new problems in our business systems; help ensure initiatives are represented in the ERP roadmap.
- Proactively enable Maddox teammates to perform at their best within our business systems and help stakeholders identify optimization opportunities.
- Coordinate change management to sustain success, including access control and segregation-of-duties initiatives through completion.
Requirements
- Current professional experience is required.
- Experience administering and supporting business systems adjacent to ERP is required.
- ERP platform administration or support is a strong plus.
- Clear, timely communication across phone, email, and chat with strong attention to detail.
- Ability to engage with customers across technical backgrounds and levels.
- Proven track record of managing external vendor relationships to deliver results aligned with company objectives.
- Strong situational awareness to balance friendliness and professionalism in interactions with employees and vendors.
- Collaborative work style focused on team success rather than individual heroics.
- Systems-thinking mindset and a proactive, self-starting approach.
- Comfort triaging, researching, and resolving complex problems across contexts including ERP environments.
- Solid technical background with the ability to quickly learn new technologies and user/business contexts.
- On-call for urgent needs; some travel between Maddox locations may be required.
- On-site role in Houston (The Woodlands).
Technologies
Compensation and benefits
- Starting pay range: USD 70,000 to 100,000 per year, with a comprehensive full-time benefits package that adds substantial value.
- 3 weeks of paid time off (PTO), with an additional week for managers and another week after five years of service.
- Health and wellness options, including traditional coverage or cash in lieu, with benefit amounts varying by age, family status, and eligibility; example scenarios show around $19,200+ per year for a family with a spouse and three children.
- Paid paternity/maternity leave.
- 401(k) plan with a 100% match up to 8% of wages.
- Paid holidays, gifts for significant life events, and access to additional voluntary benefits such as vision, dental, short-term disability, life insurance, and accident coverage where eligible.
About Maddox
Maddox is a leading provider of electrical transformers for the commercial and industrial sector, with locations across the United States. The company has been recognized by Inc. Magazine as a fast-growing organization for multiple years. Maddox emphasizes Christian values and is committed to investing in people, processes, and a professional culture. Learn more at the company’s website and YouTube channel.
About Maddox plus you
The Systems Support team centers on delivering an excellent technology experience for Maddox staff and partners within Odoo, with secondary focus on other systems that feed data into the ERP. You will build deep knowledge of the ERP implementation and the significance of related activities across the organization.
About Maddox systems
Our team embraces a give-the-best, expect-the-best mindset. Equipment includes MacBook Pros with docks and multiple monitors, shop staff using iPads, BYOD policies with stipend support, and a mix of iOS and Android devices for daily work.
More about you
- Clear, timely communication across channels with attention to detail and focus.
- Skillful engagement with customers of varying technical backgrounds.
- Experience managing external vendor relationships to deliver measurable results.
- Ability to read the room and maintain a balance of courtesy and professionalism.
- Team-oriented approach that prioritizes collective success.
- Strong systems thinking and proactive self-starting attitude.
- Comfort triaging, researching, and resolving ERP-centered problems across contexts.
- Robust technical foundation and quick adaptability to new technologies.
Experience and education
10+ years of related experience is valuable, though Maddox also considers promising early-career candidates with the right aptitude and attitude.
Basics
- Full-time role with typical hours 8:00 AM to 5:00 PM.
- On call for urgent needs.
- Drug-free workplace policy.
- Some travel between Maddox locations may be required.
- In-person at the Houston (The Woodlands) location.
Pro tip
Applicants who stand out by sharing a brief note about what attracted them to this opportunity and why they would thrive in this role tend to capture attention.
