Support Jobs in Skokie, IL

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IT Service Desk Analyst

Endeavor Health Skokie, IL

Skokie, IL

Today

$26 - $39/hr Full time Computer Skills Customer Support Desktop Support

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Job Description

Hybrid in Skokie, IL, with an hourly pay range of $26.36 to $39.54 based on expertise and years of experience. As an IT Service Desk Analyst at Endeavor Health, you will support patients and staff through a front line, Level 1 IT approach, helping people get back to what matters using MyChart and the organization’s IT resources.

What you’ll do

You will manage incoming requests using help desk tracking and ticketing systems, handling issues through telephone, chat, and case documentation. Responsibilities include basic triage to either resolve concerns or escalate them through the appropriate channel using an ITSM platform and the phone system.

Assist internal and external users with computer hardware and software problems via telephone, chat, and ticketing systems
Consult with Information System Support staff to determine when higher level support is needed, then dispatch support as appropriate
Track and manage user requests using help desk tracking software
Deliver professional, courteous, timely, and efficient customer service support using remote communication tools
Perform other duties assigned by leadership

Schedule and role details

Full Time
Hours: Mon, Thu, Fri: 11:00am to 7:30pm; Sat-Sun: 7:30am to 4:00pm
Hybrid Position

What you bring

HS Diploma
1 year or more in a customer facing individual contributor role
Solid verbal and written communication skills for phone interactions and documenting cases in a case management system
Knowledge of current versions of Windows, MacOS, and ChromeOS
Excellent customer service skills and strong analytical and critical thinking for issue resolution
Ability to manage multiple projects efficiently and demonstrate personal and ethical accountability
Previous experience in a technical 24x7 call center environment
Preferred: Knowledge of Epic or other EHR software packages
Preferred: Computer technical certification

Tools you’ll work with

You’ll use platforms and systems including MyChart, an ITSM platform, phone systems, and help desk tracking and case management systems, along with Windows, MacOS, and ChromeOS. Experience with Epic and other EHR software packages is a plus.

Benefits

Incentive pay for select positions
Opportunity for annual increases based on performance
Career Pathways for professional growth and development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities

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