Support Jobs in Smyrna, GA

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25d ago

Technical Support Technician (Electrical/Controls)

Smurfit Westrock Smyrna, GA

Smyrna, GA

25d ago

Full time Electrical Engineering Field Service Hardware Support

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Job Description

Smurfit Westrock in Smyrna, Georgia is looking for a Technical Support Technician (Electrical/Controls) to support customer projects on site. This role blends hands-on field work with remote technical support, focusing on electrical and control system upgrades, configuration, and kit development to meet client needs.

Responsibilities

Respond to technical support requests via telephone, email, and text message.
Diagnose and resolve machinery hardware, software, and network issues.
Travel up to 30% may be required to diagnose and repair machinery.
Configure electrical components prior to shipment to customers.
Document technical service calls and contribute to training AI models.
Wiring and testing PLCs, servo drives/controllers, safety relays/controllers, VFDs and HMIs.
Assist in developing field machinery upgrade kits including wiring and programming.
Participate in programming, testing and installation of machinery on testing lines.
Create technical bulletins, procedures and troubleshooting guides.
Remotely troubleshoot servo systems, PLC code and HMI applications.
Comply with Smurfit Westrock safety protocols in addition to applicable state and federal safety regulations.
Perform field machinery electrical upgrades.

Requirements

More than five years of experience in PLC programming, servo systems, HMI development software, and safety controllers.
Experience troubleshooting and setting up pneumatic components, vision systems, VFDs, sensors, hot glue systems, and safety devices.
Experience working on and troubleshooting 480/230 volt AC systems.
Experience with multi-axis servo-driven equipment including Allen-Bradley (AB) and Bosch Rexroth.
Ability to manage multiple projects concurrently.
Professional English proficiency in reading, writing, and speaking.
Ability to create and maintain virtual machines on a PC.
Willingness to cover a weekly rotational 24/7 technical support line.
Setting up and troubleshooting machine Ethernet and ProfiNet networks.
Wiring and troubleshooting experience on safety circuits, motor controls, and 24-volt control circuits.
Experience with hot glue systems is preferred.
Self-motivated with the ability to work independently.

Technologies

PLCs, servo drives/controllers, safety relays/controllers, VFDs, HMIs
Allen-Bradley (AB), Bosch Rexroth
Ethernet, ProfiNet
HMI development software
AI models

Benefits

Medical, dental and vision benefits available immediately.
401(k) with company match.
120 hours of paid time off and 12 paid holidays.
Company-paid long-term and short-term disability, tuition assistance, and additional benefits.
Annual reimbursement for safety shoes.
Comprehensive training with ongoing learning and development opportunities.
A career with a global packaging company where sustainability, safety, and inclusion are core business drivers and daily workplace priorities.

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