Technical Support Technician (Electrical/Controls)

Smurfit Westrock in Smyrna, Georgia is looking for a Technical Support Technician (Electrical/Controls) to support customer projects on site. This role blends hands-on field work with remote technical support, focusing on electrical and control system upgrades, configuration, and kit development to meet client needs.

Responsibilities

• Respond to technical support requests via telephone, email, and text message.
• Diagnose and resolve machinery hardware, software, and network issues.
• Travel up to 30% may be required to diagnose and repair machinery.
• Configure electrical components prior to shipment to customers.
• Document technical service calls and contribute to training AI models.
• Wiring and testing PLCs, servo drives/controllers, safety relays/controllers, VFDs and HMIs.
• Assist in developing field machinery upgrade kits including wiring and programming.
• Participate in programming, testing and installation of machinery on testing lines.
• Create technical bulletins, procedures and troubleshooting guides.
• Remotely troubleshoot servo systems, PLC code and HMI applications.
• Comply with Smurfit Westrock safety protocols in addition to applicable state and federal safety regulations.
• Perform field machinery electrical upgrades.

Requirements

• More than five years of experience in PLC programming, servo systems, HMI development software, and safety controllers.
• Experience troubleshooting and setting up pneumatic components, vision systems, VFDs, sensors, hot glue systems, and safety devices.
• Experience working on and troubleshooting 480/230 volt AC systems.
• Experience with multi-axis servo-driven equipment including Allen-Bradley (AB) and Bosch Rexroth.
• Ability to manage multiple projects concurrently.
• Professional English proficiency in reading, writing, and speaking.
• Ability to create and maintain virtual machines on a PC.
• Willingness to cover a weekly rotational 24/7 technical support line.
• Setting up and troubleshooting machine Ethernet and ProfiNet networks.
• Wiring and troubleshooting experience on safety circuits, motor controls, and 24-volt control circuits.
• Experience with hot glue systems is preferred.
• Self-motivated with the ability to work independently.

Technologies

• PLCs, servo drives/controllers, safety relays/controllers, VFDs, HMIs
• Allen-Bradley (AB), Bosch Rexroth
• Ethernet, ProfiNet
• HMI development software
• AI models

Benefits

• Medical, dental and vision benefits available immediately.
• 401(k) with company match.
• 120 hours of paid time off and 12 paid holidays.
• Company-paid long-term and short-term disability, tuition assistance, and additional benefits.
• Annual reimbursement for safety shoes.
• Comprehensive training with ongoing learning and development opportunities.
• A career with a global packaging company where sustainability, safety, and inclusion are core business drivers and daily workplace priorities.