Support Jobs in South Saint Paul, MN

1 job found

Include remote jobs

5d ago

Part Sales & Technical Support Representative

Wipaire Inc South Saint Paul, MN

South Saint Paul, MN

5d ago

$27 - $40/hr Full time Computer Skills Customer Support End User Support

Apply Now

Job Description

Support role providing technical and parts assistance to customers in the field service setting, including handling quotes, orders, invoices, freight, warranty claims, and in-person walk-in support, with on-call AOG coverage and occasional travel.

Responsibilities

Provide technical support to customers and resolve product-related questions
Log defect reports into the company software system
Consult multiple data sources to support current and legacy products
Assist walk-in customers with service needs
Help customers identify and order parts using the company software
Prepare and provide quotes
Process orders
Generate and track invoices
Coordinate freight and shipping arrangements
Process warranty claims and work toward resolution

Technologies

Microsoft Excel
Microsoft Word
Microsoft Outlook
Internet
Wipaire software packages

Benefits

Health insurance
Dental insurance
401(k) plan with employer match
Tuition reimbursement
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid time off
Holiday pay
Cell phone stipend

About Wipaire

Wipaire has spent 60 years engineering and manufacturing aircraft floats and serves as a leader in diversified aviation services. Our products enable seaplane conversions and support passenger service, tourism, and firefighting operations worldwide. Wipaire is committed to investing in people, products, and technology while upholding values such as collaboration, technical excellence, work-life balance, and doing the right thing.

Education, Experience and Credentials

Two year trade or technical degree preferred, or equivalent work experience
Experience with general aviation aircraft parts strongly preferred
A&P license preferred
Ability to obtain US passport and be willing to travel on occasion preferred

Knowledge, Skills and Abilities

Self-motivated, fast learner, takes initiative and seeks out customer needs to meet them
Moderate computer skills with Microsoft Excel, Word, Outlook, and Internet; ability to learn Wipaire software and other applications
Effective, proactive team player with flexibility to adjust priorities while maintaining a positive attitude
Detail-oriented, accurate, organized, and skilled at time management to meet deadlines
Strong customer service mindset, responsive to both internal and external stakeholders
Clear English communication skills, both written and verbal, with ability to follow instructions
Ability to sit at a desk for extended periods and work at a computer
Manual dexterity and visual acuity for keyboarding and use of office equipment
Capability to stand and move around the office as needed

View full job page →

Get Support Jobs in South Saint Paul, MN alerts

New Support Jobs in South Saint Paul, MN, daily.