Part Sales & Technical Support Representative

Support role providing technical and parts assistance to customers in the field service setting, including handling quotes, orders, invoices, freight, warranty claims, and in-person walk-in support, with on-call AOG coverage and occasional travel.

Responsibilities

• Provide technical support to customers and resolve product-related questions
• Log defect reports into the company software system
• Consult multiple data sources to support current and legacy products
• Assist walk-in customers with service needs
• Help customers identify and order parts using the company software
• Prepare and provide quotes
• Process orders
• Generate and track invoices
• Coordinate freight and shipping arrangements
• Process warranty claims and work toward resolution

Technologies

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Internet
• Wipaire software packages

Benefits

• Health insurance
• Dental insurance
• 401(k) plan with employer match
• Tuition reimbursement
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid time off
• Holiday pay
• Cell phone stipend

About Wipaire

Wipaire has spent 60 years engineering and manufacturing aircraft floats and serves as a leader in diversified aviation services. Our products enable seaplane conversions and support passenger service, tourism, and firefighting operations worldwide. Wipaire is committed to investing in people, products, and technology while upholding values such as collaboration, technical excellence, work-life balance, and doing the right thing.

Education, Experience and Credentials

• Two year trade or technical degree preferred, or equivalent work experience
• Experience with general aviation aircraft parts strongly preferred
• A&P license preferred
• Ability to obtain US passport and be willing to travel on occasion preferred

Knowledge, Skills and Abilities

• Self-motivated, fast learner, takes initiative and seeks out customer needs to meet them
• Moderate computer skills with Microsoft Excel, Word, Outlook, and Internet; ability to learn Wipaire software and other applications
• Effective, proactive team player with flexibility to adjust priorities while maintaining a positive attitude
• Detail-oriented, accurate, organized, and skilled at time management to meet deadlines
• Strong customer service mindset, responsive to both internal and external stakeholders
• Clear English communication skills, both written and verbal, with ability to follow instructions
• Ability to sit at a desk for extended periods and work at a computer
• Manual dexterity and visual acuity for keyboarding and use of office equipment
• Capability to stand and move around the office as needed