Support Jobs in Southborough, MA

1 job found

Include remote jobs

3d ago

Help Desk Technician Tier 2

New England Center for Children Inc Southborough, MA

Southborough, MA

3d ago

$55k - $65k/yr Full time Cloud Platforms Computer Skills Customer Service

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Job Description

The New England Center for Children Inc invites you to join as a Help Desk Technician Tier 2, on-site in Southborough, MA. This role supports desktop hardware, software, and audiovisual systems, provides end-user training, handles escalations, and maintains reliable computer and peripheral operation for staff and students. The compensation for this position ranges from USD 55,000 to 65,000 per year.

Responsibilities

Respond to staff and student questions in person or through phone, email, chat, and other channels, delivering prompt assistance.
Provide technical support for a range of hardware and software issues, from basic to more advanced, covering desktops and enterprise software.
Ensure reliable operation of computers, productivity software, and peripherals for staff and students, including Office 365, Windows, and IOS operating systems, printers, videoconferencing systems, phones, and audiovisual peripherals.
Communicate with users as needed, update them on ticket progress, alert them to any requirements causing delays, and document progress in the ticketing system in a timely, thorough manner.

Technologies

Windows 11
Office 365 Enterprise
Azure
Entra
Microsoft Intune
Microsoft Defender
JAMF MDM
Manage Engine Service Desk Plus

Benefits

Join a mission-driven organization
Generous vacation plus personal and accrued sick time
Opportunities for career growth and professional development
A collaborative, team-oriented environment
Tuition reimbursement and health and wellness benefits
Onsite discounted daycare
Retirement savings and additional perks

Location

Southborough, MA (onsite)

Schedule

Full-time daytime schedule with on-call rotation

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