Help Desk Technician Tier 2

The New England Center for Children Inc invites you to join as a Help Desk Technician Tier 2, on-site in Southborough, MA. This role supports desktop hardware, software, and audiovisual systems, provides end-user training, handles escalations, and maintains reliable computer and peripheral operation for staff and students. The compensation for this position ranges from USD 55,000 to 65,000 per year.

Responsibilities

• Respond to staff and student questions in person or through phone, email, chat, and other channels, delivering prompt assistance.
• Provide technical support for a range of hardware and software issues, from basic to more advanced, covering desktops and enterprise software.
• Ensure reliable operation of computers, productivity software, and peripherals for staff and students, including Office 365, Windows, and IOS operating systems, printers, videoconferencing systems, phones, and audiovisual peripherals.
• Communicate with users as needed, update them on ticket progress, alert them to any requirements causing delays, and document progress in the ticketing system in a timely, thorough manner.

Technologies

• Windows 11
• Office 365 Enterprise
• Azure
• Entra
• Microsoft Intune
• Microsoft Defender
• JAMF MDM
• Manage Engine Service Desk Plus

Benefits

• Join a mission-driven organization
• Generous vacation plus personal and accrued sick time
• Opportunities for career growth and professional development
• A collaborative, team-oriented environment
• Tuition reimbursement and health and wellness benefits
• Onsite discounted daycare
• Retirement savings and additional perks

Location

Southborough, MA (onsite)

Schedule

Full-time daytime schedule with on-call rotation