Support Jobs in Spartanburg, SC

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Desktop Support Technician

Zones Spartanburg, SC

Spartanburg, SC

Today

$25 - $28/hr Full time Active Directory Desktop Support End User Support

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Job Description

Zones is seeking a Desktop Support Technician to deliver onsite and remote IT support for Distribution Centers based in Spartanburg, SC. This role centers on end-to-end ticket ownership, troubleshooting across hardware, software, and connectivity, and supporting warehouse device operations in alignment with enterprise desktop engineering standards.

Work model: Onsite (and remote). Term: 6+ months.

What you’ll do

Provide onsite and remote IT support for end users
Manage incidents and service requests through ServiceNow
Own tickets end to end, from intake through resolution
Troubleshoot hardware, software, and connectivity issues
Support the device lifecycle including deployment, imaging, and replacement
Maintain asset inventory and related documentation
Support warehouse devices, including RF scanners and industrial printers
Perform proactive maintenance and audits
Work from heights up to 45 ft to support or manage FD cabinets

Required qualifications

2+ years of IT support experience
Experience using ITSM tools, including ServiceNow
Strong troubleshooting and communication skills

Technology focus

Operating systems: Windows 10/11, macOS
Microsoft 365: Outlook, Teams, OneDrive
Management & deployment: Intune, SCCM/MECM, SOTI
Directory and identity: Active Directory, Azure AD
Networking & access: TCP/IP, VPN, Wi-Fi
Warehouse device support: RF devices, Zebra printers
Service tooling: ServiceNow ITSM

Preferred experience

Experience in a warehouse or logistics environment
Exposure to RF and industrial printing technologies

Schedule and location

Location: Spartanburg, SC
Hours: Wed 10PM - 8AM; Thurs 10PM - 9AM; Friday 10PM - 9AM; Sat 7PM - 7AM

Compensation and benefits

Pay: USD 25.00 - 28.00 per hour, commensurate with experience.

Medical coverage
State-mandated sick leave
Other benefits designed to support well-being and work-life balance

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