Desktop Support Technician

Zones is seeking a Desktop Support Technician to deliver onsite and remote IT support for Distribution Centers based in Spartanburg, SC. This role centers on end-to-end ticket ownership, troubleshooting across hardware, software, and connectivity, and supporting warehouse device operations in alignment with enterprise desktop engineering standards.

Work model: Onsite (and remote). Term: 6+ months.

What you’ll do

• Provide onsite and remote IT support for end users
• Manage incidents and service requests through ServiceNow
• Own tickets end to end, from intake through resolution
• Troubleshoot hardware, software, and connectivity issues
• Support the device lifecycle including deployment, imaging, and replacement
• Maintain asset inventory and related documentation
• Support warehouse devices, including RF scanners and industrial printers
• Perform proactive maintenance and audits
• Work from heights up to 45 ft to support or manage FD cabinets

Required qualifications

• 2+ years of IT support experience
• Experience using ITSM tools, including ServiceNow
• Strong troubleshooting and communication skills

Technology focus

• Operating systems: Windows 10/11, macOS
• Microsoft 365: Outlook, Teams, OneDrive
• Management & deployment: Intune, SCCM/MECM, SOTI
• Directory and identity: Active Directory, Azure AD
• Networking & access: TCP/IP, VPN, Wi-Fi
• Warehouse device support: RF devices, Zebra printers
• Service tooling: ServiceNow ITSM

Preferred experience

• Experience in a warehouse or logistics environment
• Exposure to RF and industrial printing technologies

Schedule and location

• Location: Spartanburg, SC
• Hours: Wed 10PM - 8AM; Thurs 10PM - 9AM; Friday 10PM - 9AM; Sat 7PM - 7AM

Compensation and benefits

Pay: USD 25.00 - 28.00 per hour, commensurate with experience.

• Medical coverage
• State-mandated sick leave
• Other benefits designed to support well-being and work-life balance