Spring, TX

Support Jobs in Spring, TX

2 jobs found

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Today

Technical Support Engineer

HP Spring, TX

Spring, TX

Today

$74k - $114k/yr Full time Customer Support Device Management End User Support

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Job Description

HP’s Digital Solutions team is seeking a USA-based Technical Support Engineer to deliver advanced technical support with a focus on DEX and endpoint security solutions. In this onsite role in Spring, TX, you will serve as a primary technical contact for customers, own issues through resolution, and partner with global engineering teams to improve support processes and the customer experience.

Compensation: $73,800 to $113,650 USD annually. Additional opportunities may be available for pay in the form of bonus and/or equity (United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Key responsibilities

Provide advanced technical support to HP customers and collaborate with global teams in English.
Act as a primary technical contact for USA customers, ensuring high-quality communication and customer satisfaction.
Translate technical issues, requirements, and resolutions between customers and global engineering teams.
Partner with customers to understand their environments and troubleshoot technical issues effectively.
Ensure all tickets include complete diagnostics, logs, and reproduction steps before escalation.
Collaborate with product and engineering teams to resolve complex issues.
Participate in an on-call rotation for critical issues.
Create documentation, knowledge base articles, and troubleshooting guides.
Drive continuous improvement in support processes and customer experience.
Handle incoming incidents, requests, and escalations in a courteous and professional manner for customers and stakeholders.
Assess, analyze, and make technical recommendations to improve customer-supported SaaS/Cloud platforms.
Follow support and business processes accurately with attention to detail.
Identify opportunities to improve the efficiency and quality of service delivery.
Serve as an HP subject matter expert, educating customers on best practices.
Communicate with customers and stakeholders via e-mail, ticket systems, and remote conference calls.

What you bring

Professional proficiency in English.
5+ years of experience in technical support or similar roles.
Customer-centric mindset with excellent communication skills.
Experience supporting and configuring Microsoft Windows endpoints.
Experience with endpoint management solutions such as Intune and SCCM.
Good understanding of networking protocols, with focus on endpoints communicating through firewalls/proxy servers.
Strong analytical and troubleshooting skills.

Preferred qualifications

Experience with Digital Employee Experience (DEX) tools such as Nexthink, Omnissa, Tanium, and ControlUp.
Knowledge of ITSM tools including Salesforce, ServiceNow, and Jira.
Experience working in global support environments.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)

Tools and technologies

Microsoft Windows
Intune
SCCM
Nexthink
Omnissa
Tanium
ControlUp
Salesforce
ServiceNow
Jira

Logistics

Location: Spring, TX (onsite)
Schedule: Full time
Shift premium: No shift premium (United States of America)
Travel: No
Relocation: Yes

Education: Bachelor’s degree in Computer Science, related field, or equivalent experience.

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2mo ago

Client Technical Support Advisor (Dental Lab)

4G Dental Lab Spring, TX

Spring, TX

2mo ago Closed

$17 - $20/hr Full time Application Support Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

The Client Technical Support Advisor for a dental laboratory provides technical support and case management to customers and internal teams, serving as the primary communication link between dentists, technicians, production, and support departments to ensure accurate, efficient case processing and high client satisfaction.

Responsibilities

Serve as the primary point of contact for technical case questions via phone, email, web calls, and other communication channels.
Communicate directly with dentists, clients, technicians, and internal departments to ensure case questions are resolved promptly and accurately.
Troubleshoot technical concerns and provide guidance to clients, Client Experience teams, sales teams, and production departments.
Support Client Experience and internal teams when technical expertise or local case knowledge is required.
Maintain responsiveness and accessibility by meeting service expectations for call handling, email response times, and issue resolution.
Plan, organize, and manage daily communication related to cases in production.
Monitor and follow up on hold cases and unresolved case questions to obtain required information or instructions from clients in a timely manner.
Serve as the primary point of contact for follow-up on unanswered case questions requiring resolution.
Coordinate with production operations, lab leadership, accounting, and other support departments to resolve case-related issues.
Analyze late case reports and support productivity improvement efforts.
Respond to new case delivery date inquiries and related status requests each morning.
Update EasyDent/EDDL systems with case communication responses received directly from clients.
Clearly document customer conversations, case updates, and technical notes in relevant systems for visibility across teams.
Communicate with clients regarding digital scan issues, or opportunities for improved scan or impression quality.
Review digital scans and provide technical feedback to support successful case outcomes.
Process web calls and assist with digital workflows as needed.
Provide consultation support for product-related issues or adjustments as needed.
Support quality assurance activities by reviewing scans, designs, and final products to ensure alignment with client expectations and operational standards.
Lead the process of adding and maintaining appropriate account alerts and quality review preferences within company systems.
Communicate with dental offices regarding back orders, unavailable components, shipping delays, or other implant-related case concerns in a timely and professional manner.
Perform additional job-related duties and special projects as assigned.

Requirements

Strong understanding of dental laboratory products, workflows, and production processes.
Minimum of 2-3 years of experience in a dental laboratory, technical support, production, customer service, or high-volume office environment.
Excellent verbal and written communication skills with the ability to interact professionally with clients and internal teams.
Strong organizational skills with exceptional attention to detail.
Ability to troubleshoot problems, identify solutions, and follow through to resolution.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite and other business software systems.
Strong customer service and relationship management skills.
Ability to work collaboratively across departments and teams.

Technologies

EasyDent/EDDL systems
Microsoft Office Suite
dental case management software
production tracking systems

Location

Spring, TX (onsite)

Pay

USD 17.00 - 20.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Associate degree preferred.
Experience with dental case management software, production tracking systems, or digital dental workflows.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Ability to access and navigate the production facility as needed.

Job Types

Full-time
Part-time

Experience

Dental office or Dental LAB: 1 year (Required)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)

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Support Jobs in Spring, TX

Technical Support Engineer

Client Technical Support Advisor (Dental Lab)

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