Support Jobs in Springboro, OH

1 job found

Include remote jobs

Today

Help Desk Technician

American Battery Solutions Springboro, OH

Springboro, OH

Today

Full time Application Support Comptia Comptia A+

Apply Now

Job Description

The Help Desk Technician provides technical support to American Battery Solutions internal clients by troubleshooting and resolving IT issues that affect day-to-day productivity. This onsite role focuses on first-line troubleshooting, maintaining key systems and accounts, and ensuring reliable customer service through effective communication and issue resolution.

Role Responsibilities

Deliver first-line technical support to end-users via phone, email, or in-person assistance.
Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Support account provisioning and help with password resets.
Assist with the setup and ongoing maintenance of IT equipment and related infrastructure.
Collaborate with senior technicians to escalate and resolve more complex technical problems.
Document, track, and manage support requests in a ticketing system.
Maintain a high standard of customer satisfaction through clear communication and timely resolution.
Stay current on technology trends and industry best practices.
Follow federal and state regulations, along with all company policies, processes, and procedures.
Perform other assigned duties as directed.
Maintain predictable and reliable attendance.

Required Qualifications

Associate’s degree in an Information Technology discipline (or related field) or equivalent experience.
Minimum 1 year of experience in an IT help desk or support-level function.
Relevant IT certifications (CompTIA A+, CompTIA Network+, or similar) are preferred.
Proficient understanding of computer hardware and software.
Experience with Windows and macOS operating systems.
Familiarity with Microsoft Office Suite and cloud-based productivity tools.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Previous help desk or customer support experience.
Eagerness to learn and a passion for technology, with a strong desire to build a career in IT support.

Key Competencies

Focuses on Quality: Drives work results with a quality focus on actions and outcomes.
Continual Improvement: Builds on incremental improvements while focusing on sustainability.
Takes Initiative: Demonstrates urgency, persists through obstacles, and drives issues to closure.
Working Safely: Maintains awareness of workplace risks and threats.
Delivers Results: Achievement-oriented with a focus on timely goal completion.
Teamwork: Works cooperatively to achieve team and organizational objectives.
Communications: Shares information effectively.

Tools and Technologies

Support channels: phone, email, in-person
Devices: computers, desktops, laptops, mobile devices
Operating systems: Windows, macOS
Productivity tools: Microsoft Office Suite, cloud-based productivity tools
Ticketing: ticketing system
Certifications: CompTIA A+, CompTIA Network+

Benefits

3 weeks vacation
Up to 72 hours sick
15 holidays
Parental leave
100% company-paid medical insurance
100% company-paid dental insurance
100% company-paid vision insurance
100% company-paid short-term disability
100% company-paid long-term disability
100% company-paid life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA) offerings
Company provided 401K savings plan with immediately vested matching contributions
Voluntary benefits offerings
Tuition assistance
Employee Referral Program
Employee development and career growth opportunities

Physical Requirements and Working Conditions

Prolonged periods sitting at a desk and working on a computer.
Constantly operates a computer and other office equipment.
Ability to adjust focus, especially while concentrating on a computer screen.
May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor, below knee level, or overhead.
Occasionally moves about in industrial environments and on uneven terrain.
Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions and industrial environments.
Noise level in the work environment can be moderately loud.

View full job page →

Get Support Jobs in Springboro, OH alerts

New Support Jobs in Springboro, OH, daily.