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Comptia Support Jobs

3 jobs found

Today

Help Desk Technician

American Battery Solutions Springboro, OH

Springboro, OH

Today

Full time Application Support Comptia Comptia A+

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Job Description

The Help Desk Technician provides technical support to American Battery Solutions internal clients by troubleshooting and resolving IT issues that affect day-to-day productivity. This onsite role focuses on first-line troubleshooting, maintaining key systems and accounts, and ensuring reliable customer service through effective communication and issue resolution.

Role Responsibilities

Deliver first-line technical support to end-users via phone, email, or in-person assistance.
Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems and software applications.
Support account provisioning and help with password resets.
Assist with the setup and ongoing maintenance of IT equipment and related infrastructure.
Collaborate with senior technicians to escalate and resolve more complex technical problems.
Document, track, and manage support requests in a ticketing system.
Maintain a high standard of customer satisfaction through clear communication and timely resolution.
Stay current on technology trends and industry best practices.
Follow federal and state regulations, along with all company policies, processes, and procedures.
Perform other assigned duties as directed.
Maintain predictable and reliable attendance.

Required Qualifications

Associate’s degree in an Information Technology discipline (or related field) or equivalent experience.
Minimum 1 year of experience in an IT help desk or support-level function.
Relevant IT certifications (CompTIA A+, CompTIA Network+, or similar) are preferred.
Proficient understanding of computer hardware and software.
Experience with Windows and macOS operating systems.
Familiarity with Microsoft Office Suite and cloud-based productivity tools.
Strong problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Previous help desk or customer support experience.
Eagerness to learn and a passion for technology, with a strong desire to build a career in IT support.

Key Competencies

Focuses on Quality: Drives work results with a quality focus on actions and outcomes.
Continual Improvement: Builds on incremental improvements while focusing on sustainability.
Takes Initiative: Demonstrates urgency, persists through obstacles, and drives issues to closure.
Working Safely: Maintains awareness of workplace risks and threats.
Delivers Results: Achievement-oriented with a focus on timely goal completion.
Teamwork: Works cooperatively to achieve team and organizational objectives.
Communications: Shares information effectively.

Tools and Technologies

Support channels: phone, email, in-person
Devices: computers, desktops, laptops, mobile devices
Operating systems: Windows, macOS
Productivity tools: Microsoft Office Suite, cloud-based productivity tools
Ticketing: ticketing system
Certifications: CompTIA A+, CompTIA Network+

Benefits

3 weeks vacation
Up to 72 hours sick
15 holidays
Parental leave
100% company-paid medical insurance
100% company-paid dental insurance
100% company-paid vision insurance
100% company-paid short-term disability
100% company-paid long-term disability
100% company-paid life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA) offerings
Company provided 401K savings plan with immediately vested matching contributions
Voluntary benefits offerings
Tuition assistance
Employee Referral Program
Employee development and career growth opportunities

Physical Requirements and Working Conditions

Prolonged periods sitting at a desk and working on a computer.
Constantly operates a computer and other office equipment.
Ability to adjust focus, especially while concentrating on a computer screen.
May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor, below knee level, or overhead.
Occasionally moves about in industrial environments and on uneven terrain.
Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions and industrial environments.
Noise level in the work environment can be moderately loud.

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5d ago

IT Help Desk Instructor

United Planning Organization Washington, DC

Washington, DC

5d ago

$30 - $35/hr Part time Comptia Comptia A+ Computer Skills

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Job Description

United Planning Organization (UPO) is hiring a part-time IT Help Desk Instructor for its Workforce Institute in Washington, DC. The role focuses on delivering curriculum-based classroom and laboratory instruction that prepares students to earn recognized IT certifications, with an emphasis on hands-on learning, assessment, and ongoing curriculum alignment with employer and industry partners.

Key Responsibilities

Deliver education and training to help students obtain recognized information technology (IT) certifications.
Lead “real world” scenario training using hands-on IT education simulations conducted in the classroom.
Provide instruction in industry-recognized operating systems, software, and technology to support preparation for nationally recognized certification examinations.
Create learning activities that develop, engage, and strengthen student understanding of information technology concepts.
Develop and deliver curriculum-based classroom and laboratory instruction.
Prepare lesson plans and communicate course and daily instructional objectives.
Use active learning strategies, technology, multimedia, and varied instructional methods to support diverse learning needs.
Maintain effective classroom management and a productive learning environment.
Develop and administer quizzes, examinations, and other assessments to evaluate student learning and readiness for national or industry-recognized certification.
Maintain accurate records of student attendance, progress, performance, and training outcomes.
Provide academic advising, mentoring, and instructional support to students.
Support critical thinking, problem-solving, and higher-order learning skills.
Conduct initial participant intake and assessments and assist with student recruitment activities.
Maintain relationships with employers and IT industry partners to ensure curriculum relevance and to support internship and work-based learning opportunities.
Maintain current knowledge of information technology, industry trends, certifications, and instructional practice.

Required Qualifications

Bachelor’s degree in information technology or a related field, plus two (2) years of hands-on experience in the technology industry and tech support.
CompTIA certification requirements: CompTIA IT Fundamentals+ introduction and certification in CompTIA A+ (220-1201) and A+ (220-1202).
Demonstrated experience teaching A+ curriculum or an equivalent program to adults.
Knowledge of current adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques focused on closing the gap in student access and achievement related to diversity.
Excellent working knowledge of the MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
Ability to use or learn an electronic time-keeping program.
Ability to work sensitively and effectively with individuals from diverse educational, socio-economic, and cultural backgrounds.
If an offer is extended: successful completion of a criminal background check and/or FBI fingerprinting, and pre-employment drug screening as applicable.

Technologies

CompTIA
IT Fundamentals+
CompTIA A+ (220-1201)
CompTIA A+ (220-1202)
MS Office Suite (Word, Excel, Outlook, PowerPoint)

Compensation and Schedule

Hourly range: $30.00-$35.00 (commensurate with experience)
Employment type: Part Time/Regular-Evenings (20 to 25 hours workweek)

Employment Details

Location: Washington, DC (onsite)
Office/Division: Workforce Institute
Bulletin No: 01102026
Union/FLSA status: Union / Exempt

Dates

Opening date: October 14, 2026
Closing date: Open until filled

Desired Qualifications and Core Competencies

Master’s degree in information technology and five (5) years of experience in the technology field, along with IT Fundamentals+ and CompTIA A+ (220-1201) and (220-1202) certification.
Knowledge of adult education methods and strategies, including differentiated instruction, assessment, evaluation, and collaborative techniques that support diversity-related access and achievement outcomes.
Excellent working knowledge of MS Office Suite (Word, Excel, Outlook, and PowerPoint) is desired.
Ability to deliver engaging, structured, student-centered instruction while maintaining an effective and inclusive learning environment.
Skill in developing lesson plans, instructional materials, course objectives, and learning activities aligned with established curriculum and program standards.
Ability to support student recruitment, outreach, intake, assessment, and enrollment to strengthen program participation and retention.
Current knowledge of IT concepts, tools, systems, and industry practices, incorporating relevant technology into instruction.
Use of active learning, multimedia, audio-visual resources, technology, and hands-on activities to accommodate diverse learning styles and increase engagement.
Development of quizzes, examinations, practice activities, and other assessments to measure learning and prepare participants for national industry certifications.
Maintenance of accurate and timely records of attendance, academic progress, performance, assessments, and other required student documentation.

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17d ago

Service Desk Analyst

MB2 Dental Carrollton, TX

Carrollton, TX

17d ago

Full time Comptia Computer Skills End User Support

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Job Description

MB2 Dental is hiring a Service Desk Analyst to help keep end-user IT systems running smoothly across onsite teams in Carrollton, TX and remote partner offices. In this role, you will troubleshoot equipment and software issues, support daily practice operations, and help improve how the service desk tracks and resolves requests.

You will focus on assessing problems, prioritizing fixes, and coordinating with stakeholders and vendors when issues involve partner locations. The position also includes hands-on work to install, update, and maintain practice management systems, along with documenting processes and contributing recommendations that reduce recurring IT problems.

Responsibilities

Handle incoming end-user IT issues for both remote partner offices and onsite users
Prioritize IT concerns, resolve issues when possible, and escalate to the appropriate stakeholders
Perform installations, updates, and ongoing maintenance for practice management systems
Work with vendors to troubleshoot and resolve issues impacting remote partner office operations
Document processes and maintain accurate service desk records
Participate in staff meetings to recommend optimizations for IT performance and help prevent future problems
Collaborate with internal departments to ensure IT needs are addressed
Complete additional duties as assigned to support evolving business needs

Requirements

CompTIA A+ and Net+ certifications, or at least 3 years of experience in IT performance analysis and end-user support (healthcare industry experience is a plus)
Experience working at Tier 2 or higher in a service desk or technical support environment
Ability to lift up to 75 lbs. and assist with equipment setup and relocation as needed
Proficiency with CRM and task management software
Strong analytical and problem-solving skills
Advanced collaboration, communication, and interpersonal abilities
Excellent organization and time management skills
macOS experience or certification is highly preferred, especially for supporting end users using Apple products and services
Dental support experience is a plus, including familiarity with dental practice management systems and related technologies

Technologies

CompTIA A+
CompTIA Net+
CRM
Task management software
macOS

Benefits

Medical/dental/vision/life insurance
Short- and long-term disability
PTO
Paid holidays
Traditional and Roth 401(k) options

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