Springfield, MA

Support Jobs in Springfield, MA

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Today

Branch Specialist Technical Support

Sherwin-Williams Springfield, MA

Springfield, MA

Today

$21 - $21/hr Full time Customer Support Formulation Support Specialist

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Job Description

Sherwin-Williams is seeking a Branch Specialist Technical Support professional in Springfield, MA (onsite) to help wholesale customers get the right products, specs, and solutions. This role supports customer satisfaction and store sales goals while contributing to a safe, well-maintained facility. The hourly pay range is $21.00.

What you’ll do

Meet customer quality and service expectations by answering questions and resolving concerns promptly.
Assist customers with preparing paint specifications that align with intended product applications.
Troubleshoot technical, online issues including correcting batches and formulations.
Advise customers on product line changes, improvements, and application guidance.
Maintain expertise in equipment use and surface preparation, including shading product batches using the intermix system.
Support product inventory control and re-ordering needs for customers.
Train customers on product knowledge and application methods.
Evaluate product complaints and determine the best approach to resolve problems.
Support sales activity by preparing samples, panels, and related presentation materials.
Coordinate technical service issues between the branch, sales reps, and the product service room.
Keep customer technical service issues on file for follow-up.
Maintain the facility to Sherwin-Williams standards through proper maintenance, repair, and housekeeping.
Identify facility problems and make recommendations.
Follow loss prevention, security, and safety practices, and correct or report non-compliance with appropriate procedures or policies.
Handle hazardous material and waste properly, including handling, storing, labeling, cleaning up spills, disposing of materials, and filing associated paperwork.

Requirements

At least eighteen (18) years of age.
Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Ability, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks, and to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Ability to tolerate non-toxic paint odors and to wear a respirator as required.
If internal to Sherwin-Williams: a most recent performance appraisal rating of at least “meets expectations” (3), and completion of all required HR Cloud eLearning courses for the current position.
A valid, unrestricted Driver’s License.
At least a High School diploma or GED.
At least 1 year of experience in a delivery, retail, or customer service position.
Previous experience selling paint and paint related products.
Previous experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Preferred experience with Chemical Coatings products and customers.

Tools and technologies

HireVue
Intermix system
HR Cloud eLearning

Benefits

Health benefits including medical, dental, and vision coverage
Flexible Spending Accounts (FSAs)
Disability coverage
Security, retirement, and saving benefits
A generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays

How to get started

Step 1 – Online Application: Find role(s) on the Careers page: https://jobsearch.sherwin.com/ and set aside about 15 minutes to create your profile by entering or importing details from job board partners.
Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview includes a few behavioral questions. You can record and complete it anytime, but please finish within 7 days of receiving an invitation.
Step 3 – In-Store Interview: After your video interview is reviewed, top candidates will be invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

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3mo ago

Help Desk Technician

Gandara Mental Health Center, Inc. Springfield, MA

Springfield, MA

3mo ago Closed

$22 - $24/hr Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 28, 2026).

Job Description

Gandara Mental Health Center, Inc. offers a mission‑driven environment in Springfield, MA where IT professionals keep hardware, software, and communications running smoothly across multiple sites. This on‑site Help Desk Technician role provides reliable end‑user support, growth opportunities, and a robust benefits package, with a competitive hourly wage of $22 to $24. If you bring at least two years of IT experience and an associate degree in information technology or computer science, you will help ensure seamless IT service delivery for a culturally diverse organization.

Benefits

Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Career Growth Opportunities
Culturally Diverse population
Clinical Licensing Support

Why work for Gandara

Explore career pathways across Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration. Whether starting at an entry level or pursuing leadership roles, Gandara provides tools and resources to advance your career in line with the organization’s mission. A broad landscape of opportunities supports skill diversification and professional development within a purpose-driven team.

Responsibilities

Respond to and prioritize incoming support requests via phone, voicemail, email, and in person related to hardware, software, networking, and other IT systems.
Log, track, and update all incidents in the ticket management system.
Diagnose, troubleshoot, and resolve technical issues; escalate when necessary.
Perform computer and laptop imaging, deployment, maintenance, and decommissioning.
Travel to various sites to provide on‑site technical support, training, and troubleshooting as needed.
Collaborate with supervisors to develop action plans for complex or high‑risk issues.
Participate in staff meetings, team meetings, and required training sessions.
Coordinate with vendors for hardware/software support and issue resolution.
Test and evaluate hardware and software for usability and effectiveness.
Provide support for printers and peripherals, including installation, configuration, and troubleshooting.
Coordinate with Help Desk Supervisor and IT administrators on new hire onboarding, site openings and closures, and device lifecycle management.
Perform additional duties as assigned.

Requirements

Associate’s degree in information technology, Computer Science, or equivalent experience
2–3+ years of IT support experience
Active Directory
Microsoft 365 / Entra ID
Asset management systems
VoIP systems (RingCentral preferred)
Strong knowledge of hardware deployment, imaging, and lifecycle management
Ability to meet defined service level agreements (SLAs)
Valid driver’s license; regular travel to Massachusetts locations is required
Must have reliable transportation

Technologies

Active Directory
Microsoft 365 / Entra ID
Asset management systems
RingCentral

Additional Details

Location: Springfield, MA (onsite)
Salary: USD 22 - 24 per hourly
Education: Associate’s degree in IT or Computer Science, or equivalent experience
Experience: 2–3+ years IT support
Bilingual candidates encouraged to apply
EOE M/F/D/V
Union/Non-Union

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Support Jobs in Springfield, MA

Branch Specialist Technical Support

Help Desk Technician

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