Branch Specialist Technical Support

Sherwin-Williams is seeking a Branch Specialist Technical Support professional in Springfield, MA (onsite) to help wholesale customers get the right products, specs, and solutions. This role supports customer satisfaction and store sales goals while contributing to a safe, well-maintained facility. The hourly pay range is $21.00.

What you’ll do

• Meet customer quality and service expectations by answering questions and resolving concerns promptly.
• Assist customers with preparing paint specifications that align with intended product applications.
• Troubleshoot technical, online issues including correcting batches and formulations.
• Advise customers on product line changes, improvements, and application guidance.
• Maintain expertise in equipment use and surface preparation, including shading product batches using the intermix system.
• Support product inventory control and re-ordering needs for customers.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and determine the best approach to resolve problems.
• Support sales activity by preparing samples, panels, and related presentation materials.
• Coordinate technical service issues between the branch, sales reps, and the product service room.
• Keep customer technical service issues on file for follow-up.
• Maintain the facility to Sherwin-Williams standards through proper maintenance, repair, and housekeeping.
• Identify facility problems and make recommendations.
• Follow loss prevention, security, and safety practices, and correct or report non-compliance with appropriate procedures or policies.
• Handle hazardous material and waste properly, including handling, storing, labeling, cleaning up spills, disposing of materials, and filing associated paperwork.

Requirements

• At least eighteen (18) years of age.
• Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Ability, with or without reasonable accommodation, to retrieve materials from shelves and floor stacks, and to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willingness to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
• Ability to tolerate non-toxic paint odors and to wear a respirator as required.
• If internal to Sherwin-Williams: a most recent performance appraisal rating of at least “meets expectations” (3), and completion of all required HR Cloud eLearning courses for the current position.
• A valid, unrestricted Driver’s License.
• At least a High School diploma or GED.
• At least 1 year of experience in a delivery, retail, or customer service position.
• Previous experience selling paint and paint related products.
• Previous experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Preferred experience with Chemical Coatings products and customers.

Tools and technologies

• HireVue
• Intermix system
• HR Cloud eLearning

Benefits

• Health benefits including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security, retirement, and saving benefits
• A generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays

How to get started

• Step 1 – Online Application: Find role(s) on the Careers page: https://jobsearch.sherwin.com/ and set aside about 15 minutes to create your profile by entering or importing details from job board partners.
• Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview includes a few behavioral questions. You can record and complete it anytime, but please finish within 7 days of receiving an invitation.
• Step 3 – In-Store Interview: After your video interview is reviewed, top candidates will be invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.