Support Jobs in Springvale, ME

1 job found

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3d ago

Helpdesk Support Analyst

Partners Bank Springvale, ME 🇺🇸 Remote

Springvale, ME

3d ago

$45k - $68k/yr Full time Application Support Desktop Support End User Support

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Job Description

This primary technical role supports Partners Bank back-office hardware and systems from Springvale, ME (remote), including provisioning PCs, laptops, and mobile devices.

Responsibilities

Regularly update the technology services procedures manual.
Provide effective support to bank staff with a range of technical proficiency.
Verify end-user equipment is operating correctly and fully supported.
Document end-user device functionality and related support activities.
Perform technology services duties in line with internal procedures and regulatory requirements.
Oversee hardware asset management, including tracking, updating, and advising on replacement technologies.
Collaborate with IT colleagues to design, implement, and support secure system access and protection.
Oversee the helpdesk workflow, triaging tickets and escalating according to policy.
Stay informed about emerging technologies and assess actions that balance strategic benefits with risk.
Maintain information security requirements per bank policy and regulation.
Provide level one monitoring of endpoint protection, including antivirus alerts and IT event monitoring alerts.
Assist senior IT staff with standardizing, configuring, testing, and documenting computer hardware, networking software, and OS software.
Deliver required training to bank personnel on operational and support topics.
Handle onboarding tasks for new hires and internal role changes.
Assist with end-user updates and patch deployment.
Support tracking, management, and timely updates of bank applications.
Familiarize yourself with the bank website, Partners.bank.
Maintain working knowledge of Microsoft desktop applications, other third-party apps, and bank-specific applications.
Serve as the subject matter expert for technology related to the job functions.
Create, update, manage, and document standard bank desktop images.
Take on additional responsibilities as requested.

Requirements

One to three years of hands-on helpdesk support experience or an equivalent role.
Ability to work flexible hours and on-site or remote as needed.
Working knowledge of ITIL practices.
Familiarity with information security principles.
Experience managing PC and mobile device lifecycles.
Strong interpersonal skills including listening, teamwork, responsibility, dependability, leadership, motivation, flexibility, patience, and empathy.
Strong problem-solving abilities.
Excellent communication and collaboration capabilities.
Ability to multitask in a fast-paced environment.
Assist with tracking, resolving problems, and documenting issues across hardware, software, and core bank applications via the bank’s helpdesk system.

Technologies

ITIL
Microsoft Desktop Applications

Benefits

Generous compensation and benefits
Flexible work schedules when appropriate

Compensation

Annual salary: USD 45,116 - 67,848 per year

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