Support Jobs in Staten Island, NY

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2d ago

Desktop Support Level 1

Solutions 4 Community Health Staten Island, NY

Staten Island, NY

2d ago

$24 - $26/hr Full time Customer Service Customer Support Desktop Support

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Job Description

Solutions 4 Community Health is seeking a Desktop Support Level 1 to support its SRHC environment from Staten Island. This full-time role provides first-line IT assistance, manages the lifecycle of support tickets, deploys devices, offers off-site help, and prioritizes incidents to keep systems running smoothly.

Responsibilities

Create, update, and close tickets following the Incident management workflow
Configure and deploy new machines
Provide off-site support on an as-needed basis
Determine impact and urgency of an incident and support request to determine priority
Escalate unresolved requests and incidents to higher tiers
Maintain a record of knowledge/solutions within a structured knowledgebase
Execute project tasks in a timely manner
Maintain the IT equipment Master inventory
Assist with login requests (add, changes & deletion)
Troubleshoot technical issues within SRHC environment
Conduct basic preventive maintenance of equipment

Requirements

Associate’s degree
Valid active NYS driver’s license (subject to MVR check)
1-2 years direct relevant IT / Helpdesk experience

Benefits

Comprehensive medical, dental and vision insurance
Life and disability coverage
Retirement savings plan
Commuter and transit benefits
Employee assistance program (EAP) with access to confidential support and resources for personal and work-related issues
Employee discount program for various products and services
Provider incentive compensation program for quality and productivity
Provider professional license, certification, and DEA fee reimbursement
Opportunities for career advancement and professional development
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Job Type

Full-time

Pay

$24.00 - $26.24 per hour

Application Question(s)

This position offers a salary range of $24.00 - $26.23 per hour, based on experience. Are you comfortable with this salary range?

Education

Associate (Required)

Experience

IT/Helpdesk: 1 year (Required)

License/Certification

NYS Driver's License (Required)

Ability to Relocate

Staten Island, NY 10301: Relocate before starting work (Required)

Willingness to Travel

50% (Required)

Work Location

Hybrid remote in Staten Island, NY 10301

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