Desktop Support Level 1
Job Description
Solutions 4 Community Health is seeking a Desktop Support Level 1 to support its SRHC environment from Staten Island. This full-time role provides first-line IT assistance, manages the lifecycle of support tickets, deploys devices, offers off-site help, and prioritizes incidents to keep systems running smoothly.
Responsibilities
- Create, update, and close tickets following the Incident management workflow
- Configure and deploy new machines
- Provide off-site support on an as-needed basis
- Determine impact and urgency of an incident and support request to determine priority
- Escalate unresolved requests and incidents to higher tiers
- Maintain a record of knowledge/solutions within a structured knowledgebase
- Execute project tasks in a timely manner
- Maintain the IT equipment Master inventory
- Assist with login requests (add, changes & deletion)
- Troubleshoot technical issues within SRHC environment
- Conduct basic preventive maintenance of equipment
Requirements
- Associate’s degree
- Valid active NYS driver’s license (subject to MVR check)
- 1-2 years direct relevant IT / Helpdesk experience
Benefits
- Comprehensive medical, dental and vision insurance
- Life and disability coverage
- Retirement savings plan
- Commuter and transit benefits
- Employee assistance program (EAP) with access to confidential support and resources for personal and work-related issues
- Employee discount program for various products and services
- Provider incentive compensation program for quality and productivity
- Provider professional license, certification, and DEA fee reimbursement
- Opportunities for career advancement and professional development
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Job Type
Full-time
Pay
$24.00 - $26.24 per hour
Application Question(s)
This position offers a salary range of $24.00 - $26.23 per hour, based on experience. Are you comfortable with this salary range?
Education
Associate (Required)
Experience
IT/Helpdesk: 1 year (Required)
License/Certification
NYS Driver's License (Required)
Ability to Relocate
Staten Island, NY 10301: Relocate before starting work (Required)
Willingness to Travel
50% (Required)
Work Location
Hybrid remote in Staten Island, NY 10301
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