Support Jobs in Suffolk, VA

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18d ago

IT Help Desk Technician

WESTERN TIDEWATER COMMUNITY SERVICES BOARD Suffolk, VA

Suffolk, VA

18d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

The IT Help Desk Technician role supports the Western Tidewater Community Services Board from its Suffolk, Virginia site. This entry-level position delivers first-line desktop support and end-user assistance, and handles conference room A/V setup while collaborating with the Information Systems team on hardware maintenance and operations.

Responsibilities

Deliver courteous customer service in both spoken and written form.
Troubleshoot end-user issues and escalate to the next level of support when appropriate.
Assist the Information Systems Team in coordinating operation and maintenance of agency hardware, including laptops, desktop PCs, monitors, printers, and mobile devices.
Maintain accurate records of the agency’s personal computer hardware and software inventory using asset tracking software.
Provide technical assistance with on-site trainings and conference room A/V equipment setup, including laptops, projectors, microphones, and webcams.
Identify and resolve hardware and software conflicts or malfunctions.
Provide first-level technical support related to computers, software, and peripherals.
Install wiring as needed.

Requirements

Associate’s Degree in Information Systems/Technology or related field preferred;
Equivalent work experience with computer systems support considered;
Certifications considered.

Benefits

Health Insurance/Life Insurance
Retirement/Flexible Spending Account (FSA)
Vacation/Sick leave
Legal Resources

How to Apply

Submit a cover letter and WTCSB application or resume via INDEED, or via traditional mail to: Western Tidewater Community Services Board, Human Resources Dept. 7025 Harbour View Blvd. Suite 119, Suffolk, VA 23435.

ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

WTCSB is a drug, alcohol & smoke free workplace.

Visit our website, www.wtcsb.org for an application.

WTCSB is an equal opportunity employer.

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