IT Help Desk Technician

The IT Help Desk Technician role supports the Western Tidewater Community Services Board from its Suffolk, Virginia site. This entry-level position delivers first-line desktop support and end-user assistance, and handles conference room A/V setup while collaborating with the Information Systems team on hardware maintenance and operations.

Responsibilities

• Deliver courteous customer service in both spoken and written form.
• Troubleshoot end-user issues and escalate to the next level of support when appropriate.
• Assist the Information Systems Team in coordinating operation and maintenance of agency hardware, including laptops, desktop PCs, monitors, printers, and mobile devices.
• Maintain accurate records of the agency’s personal computer hardware and software inventory using asset tracking software.
• Provide technical assistance with on-site trainings and conference room A/V equipment setup, including laptops, projectors, microphones, and webcams.
• Identify and resolve hardware and software conflicts or malfunctions.
• Provide first-level technical support related to computers, software, and peripherals.
• Install wiring as needed.

Requirements

• Associate’s Degree in Information Systems/Technology or related field preferred;
• Equivalent work experience with computer systems support considered;
• Certifications considered.

Benefits

• Health Insurance/Life Insurance
• Retirement/Flexible Spending Account (FSA)
• Vacation/Sick leave
• Legal Resources

How to Apply

Submit a cover letter and WTCSB application or resume via INDEED, or via traditional mail to: Western Tidewater Community Services Board, Human Resources Dept. 7025 Harbour View Blvd. Suite 119, Suffolk, VA 23435.

ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

WTCSB is a drug, alcohol & smoke free workplace.

Visit our website, www.wtcsb.org for an application.

WTCSB is an equal opportunity employer.