Support Jobs in Sunrise, FL

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IT Support Specialist II

SYNERGISTIX INC Sunrise, FL

Sunrise, FL

Today

Full time Active Directory Application Support Customer Support

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Job Description

SYNERGISTIX INC is hiring an IT Support Specialist II in Sunrise, FL (onsite). In this role, you will help keep end-users productive by tackling more advanced hardware and software challenges, supporting Microsoft 365 environments, and improving how IT services are delivered through documentation, process support, and collaboration.

What you’ll do

Provide advanced technical support to end-users through phone, email, chat, remote management, or in person.
Diagnose and resolve complex technical issues across hardware and software.
Install, configure, deploy, upgrade, or repair computer hardware devices.
Document and track advanced support requests and resolutions using a ticketing system.
Support the Microsoft Office 365 suite by troubleshooting issues and providing end-user training.
Manage new hire onboarding and termination processes.
Create, support, and maintain computer images for deployment.
Maintain hardware inventory and software inventory databases.
Deploy software and application packages to hardware devices.
Install and deploy Microsoft security patches and third-party patches.
Document PC configuration processes and standard operating procedures.
Assist with the development and implementation of IT policies and procedures.
Train end-users and lower-level IT support specialists on advanced hardware and software applications.
Participate in regular team meetings and take on other duties or special projects as assigned.

Requirements

High School diploma required; Associate’s degree or higher strongly preferred (work experience may be considered in lieu of degree).
3-5 years of computer systems hardware experience strongly desired; minimum experience of 3 years.
Strong knowledge of advanced computer hardware and software.
Experience with Microsoft Deployment Toolkit (MDT) or similar deployment tools.
Experience with Kaseya or Endpoint Central (RMM), or similar tools.
Experience with IBM Maas360 MDM or other MDM tools.
Strong knowledge of Microsoft 365 Administration including Exchange Online, Teams, SharePoint, OneDrive, and office applications.
Experience with Active Directory (user accounts, groups, permissions).
Experience with Zendesk Ticket Systems (or similar ITSM/ticketing platform).
Preferred: PowerShell scripting for automation.
Strong analytical and trouble-shooting skills involving PC hardware, operating systems, and other software.
Excellent communication and customer service skills required.
Ability to work independently and as part of a team.
Strong organizational, verbal, written, and inter-group collaborative skills.
Ability to prioritize issues and respond accordingly.
Self-motivated with ability to take initiative and provide results.
Ability to work flexible hours as needed.
May be required to lift and/or move up to 10 pounds; occasionally may need to lift and/or move 25+ pounds.

Tools you’ll work with

Microsoft Deployment Toolkit (MDT), Kaseya, Endpoint Central (RMM), IBM Maas360 MDM, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Active Directory, Zendesk, ITSM, PowerShell, and a ticketing system.

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