IT Support Specialist II

SYNERGISTIX INC is hiring an IT Support Specialist II in Sunrise, FL (onsite). In this role, you will help keep end-users productive by tackling more advanced hardware and software challenges, supporting Microsoft 365 environments, and improving how IT services are delivered through documentation, process support, and collaboration.

What you’ll do

• Provide advanced technical support to end-users through phone, email, chat, remote management, or in person.
• Diagnose and resolve complex technical issues across hardware and software.
• Install, configure, deploy, upgrade, or repair computer hardware devices.
• Document and track advanced support requests and resolutions using a ticketing system.
• Support the Microsoft Office 365 suite by troubleshooting issues and providing end-user training.
• Manage new hire onboarding and termination processes.
• Create, support, and maintain computer images for deployment.
• Maintain hardware inventory and software inventory databases.
• Deploy software and application packages to hardware devices.
• Install and deploy Microsoft security patches and third-party patches.
• Document PC configuration processes and standard operating procedures.
• Assist with the development and implementation of IT policies and procedures.
• Train end-users and lower-level IT support specialists on advanced hardware and software applications.
• Participate in regular team meetings and take on other duties or special projects as assigned.

Requirements

• High School diploma required; Associate’s degree or higher strongly preferred (work experience may be considered in lieu of degree).
• 3-5 years of computer systems hardware experience strongly desired; minimum experience of 3 years.
• Strong knowledge of advanced computer hardware and software.
• Experience with Microsoft Deployment Toolkit (MDT) or similar deployment tools.
• Experience with Kaseya or Endpoint Central (RMM), or similar tools.
• Experience with IBM Maas360 MDM or other MDM tools.
• Strong knowledge of Microsoft 365 Administration including Exchange Online, Teams, SharePoint, OneDrive, and office applications.
• Experience with Active Directory (user accounts, groups, permissions).
• Experience with Zendesk Ticket Systems (or similar ITSM/ticketing platform).
• Preferred: PowerShell scripting for automation.
• Strong analytical and trouble-shooting skills involving PC hardware, operating systems, and other software.
• Excellent communication and customer service skills required.
• Ability to work independently and as part of a team.
• Strong organizational, verbal, written, and inter-group collaborative skills.
• Ability to prioritize issues and respond accordingly.
• Self-motivated with ability to take initiative and provide results.
• Ability to work flexible hours as needed.
• May be required to lift and/or move up to 10 pounds; occasionally may need to lift and/or move 25+ pounds.

Tools you’ll work with

Microsoft Deployment Toolkit (MDT), Kaseya, Endpoint Central (RMM), IBM Maas360 MDM, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Active Directory, Zendesk, ITSM, PowerShell, and a ticketing system.