Suwanee, GA

Support Jobs in Suwanee, GA

2 jobs found

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1d ago

Tier 1 Technical Support Specialist

AssociationReady Suwanee, GA

Suwanee, GA

1d ago

$45k - $50k/yr Full time Application Support Customer Support Help Desk Support

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Job Description

AssociationReady is hiring a dependable Tier 1 Technical Support Specialist to support customers through both computer-based troubleshooting and hands-on document fulfillment.

Responsibilities

Handle customer inquiries via phone, email, and support tickets with timely, professional responses.
Support customers with software navigation, account access, document ordering, billing questions, and general platform functionality.
Troubleshoot routine software issues using established procedures and available internal resources.
Provide basic customer training and assist with screen sharing when needed.
Escalate software bugs, technical issues, billing adjustments, and complex customer concerns to the appropriate team members.
Assist with association setup and document-related administrative tasks.
Monitor order status, resolve routine processing issues, and communicate updates to customers.
Support in-house document fulfillment: print, organize, package, and prepare documents for shipment.
Verify document quality, shipping information, and order accuracy.
Maintain confidentiality and follow established document handling procedures.
Use knowledge and basic troubleshooting practices for common desktop web browsers, mobile operating systems, and smaller touchscreen devices.
Create, update, and maintain accurate customer support tickets.
Document customer interactions, troubleshooting steps, and outcomes.
Follow support procedures and response-time expectations.
Coordinate with internal teams to resolve issues and complete customer requests.
Identify recurring customer issues and suggest process improvement opportunities.
Support additional operational responsibilities as needed.

Requirements

Strong written and verbal communication skills.
Friendly, professional, and customer-focused attitude.
Comfort learning and navigating web-based software.
Strong organizational skills and attention to detail.
Ability to troubleshoot basic issues and follow established procedures.
Ability to manage multiple tasks and changing priorities.
Dependable and punctual; able to work independently and as part of a team.
Ability to work a full-time hybrid schedule within established support hours.

Work Arrangement, Schedule, and Work Location

Work arrangement: Hybrid
Schedule: Monday–Friday; shifts scheduled between 8:00 AM and 6:00 PM Eastern Time
Work location: In person
Role includes computer-based customer support plus hands-on document fulfillment (printing, packaging, shipping), with comfort transitioning between responsibilities throughout the workday.

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Preferred Qualifications

Previous customer service, administrative, or technical support experience.
Familiarity with web-based software, SaaS applications, or ticketing systems.
Experience with document processing, printing, packaging, or shipping.
Experience working in a fast-paced, customer-focused environment.

Education

High school diploma or equivalent (preferred)

What Success Looks Like

Provide friendly, accurate, and timely customer support.
Resolve routine issues independently and escalate complex matters appropriately.
Maintain thorough and accurate support documentation.
Process document orders and shipments efficiently with minimal errors.
Demonstrate reliability, teamwork, and willingness to learn.
Continuously improve knowledge of AssociationReady’s software and operations.

Salary: USD 45,000 - 50,000 per year

Location: Suwanee, GA (hybrid)

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8d ago

Help Desk Support Specialist

Pearlman Group Suwanee, GA

Suwanee, GA

8d ago

$25+/hr Full time Desktop Support Analyst End User Support Help Desk

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Job Description

Support internal users by troubleshooting technology issues and helping maintain the integrity and availability of business applications, databases, and reporting systems.

Responsibilities

Act as the first point of contact for technical issues and questions involving software, hardware, and network topics.
Diagnose, troubleshoot, and resolve technical problems accurately and efficiently.
Follow documented guidance in available resources to execute support steps using remote access, user administration, and related tools.
Escalate issues to the appropriate teams or resources when required.
Document support requests clearly and completely in the ticket management system and manage incident tracking through resolution or escalation.
Prioritize assigned work and apply sound judgment while handling multiple tasks and projects.
Collaborate with a fast-paced, customer-focused team while also working independently under broad management direction.
Support team needs across levels to help achieve organizational goals and objectives.
Perform other duties and projects as assigned.

Requirements

Minimum 3 years of experience in technical support or a helpdesk role.
Proficiency with current Windows operating systems across server and desktop environments.
Experience with Azure Active Directory and Exchange.
Experience administering O365 with support for Intune, MFA, and Self-Service Password Tools.
Knowledge and hands-on experience supporting, troubleshooting, and configuring PC hardware both onsite and remotely.
End-user support for desktops and mobile devices, plus email and phone support.
Proficient with Outlook, Word, Excel, and PowerPoint
Associate degree in a related discipline (or 2+ years of directly related experience preferred).

Technologies

Windows operating systems (server OS, desktop OS)
Azure Active Directory
Exchange
O365 Administration
Intune
MFA
Self-Service Password Tools
Outlook
Word
Excel
PowerPoint

Location & Schedule

Onsite role in Suwanee, GA
Travel: 0-10% as needed

Working Conditions

Use a laptop computer, iPad, and other support tools.
Flexible ability to work both remotely and in front of customers.
Occasional off-hours issue handling via laptop, phone, and WhatsApp.

About the Role

Reports to the IT Operations Manager.
Leverage development best practices to design, develop, and support new internal solutions.
Maintain and improve existing custom solutions.
Support the integrity and availability of Pearlman Group business applications, databases, and the reporting environment.
Investigate and resolve issues involving legacy applications and data integrations while balancing multiple projects.
Use troubleshooting and communication skills to coordinate with business leaders on new solutions for both new and existing business needs.

Compensation: USD 25 per hour

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Support Jobs in Suwanee, GA

Tier 1 Technical Support Specialist

Help Desk Support Specialist

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