Carnegie Learning offers a hybrid role in downtown Pittsburgh (2-3 days per week) with flexible work options through a Work From Anywhere Policy. You will support end users with the technology they rely on daily, while helping keep onboarding smooth and systems operating reliably. The role also includes an inclusive range of health insurance options, disability coverage at no cost to you, paid time off you can use as you see fit, paid parental leave, and reduced working hours on full pay for soon-to-be and new parents.
This Desktop Support Analyst position supports procurement, inventory, and end user desktop support, including troubleshooting for both hardware and corporate applications. You will help manage desktop imaging, account provisioning, and timely issue resolution across business-critical systems.
What you’ll do
- Manage and maintain computer images, handle hardware issuance, and support staff training on installed software.
- Set up staff accounts for Active Directory, Exchange, Google, and other systems as needed.
- Troubleshoot end user issues involving corporate business applications and hardware using phone and email.
- Provide regular weekly reports to management.
- Onboard and offboard staff as necessary.
- Perform other duties as assigned by management.
What we’re looking for
- Associate’s Degree in a related technology field.
- 2+ years of experience in a desktop support position.
- Ability to respond to requests in a timely fashion.
- Experience with installation and configuration of Windows and Mac OS X.
- Knowledge of Active Directory, Exchange, and Google Workspace.
- Excellent oral communication and a customer service-minded approach.
- Ability to manage multiple concurrent tasks while maintaining appropriate attitude and composure.
- Interest in working as part of a highly productive team in a fast-paced environment.
Equipment, mobility, and vision requirements
- Regularly required to stand, walk, and sit.
- Occasionally required to stoop, kneel, or crouch.
- Occasionally lifts and/or pushes up to 25 lbs.
- Specific vision abilities required: close vision, distance vision, and depth perception.
Benefits and culture highlights
- Inclusive range of Health Insurance options.
- Short-Term and Long-Term Disability Insurance at no cost to you.
- Work From Anywhere Policy and flexible work arrangements.
- Your Time, Your Way: paid time off you can use as you see fit.
- Paid Parental Leave.
- Reduced working hours on full pay for soon-to-be and new parents.
- Free access to CL products for employees and their children.
- Quarterly Wellness Incentives.
- Monthly employee activities plus a recognition program.
- Employee Allyship Groups (EAGs).
Location: Pittsburgh, PA (hybrid). Compensation: USD $26-$29 per hour. Reporting line: Senior Manager of IT.
This role will be responsible for procurement, inventory, and end user desktop support, including new hire onboarding and offboarding.
