Support Jobs in Texarkana, TX

1 job found

Include remote jobs

1mo ago

FARMERS BANK & TRUST COMPANY OF MAGNOLIA Texarkana, TX

Texarkana, TX

1mo ago Closed

Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Sep 30, 2026).

Support and troubleshoot end users by handling Tier 1 requests and providing remote Tier 2 assistance for banking and IT issues.

Monitor and triage incoming support requests through phone and the ticketing system.
Create tickets for requests received by phone, route them to the appropriate queues, and respond quickly and effectively.
Document troubleshooting and resolutions in line with Help Desk system processes.
Resolve, route, or escalate issues promptly based on established workflows for Help Desk handling.
Deliver Tier 1 support for Information Technology and Banking Systems issues, including troubleshooting and step-by-step user guidance for application functionality and features.
Provide Tier 2 remote support for Banking Systems issues and for Information Technology issues that can be handled remotely.
Research and implement fixes for newly identified issues, either through self-assignment or escalation to the next level support (internal or vendor) when needed.
Maintain problem and solution documentation by creating and managing support knowledgebase content.
Perform other duties as assigned.

Provide excellent customer service consistent with Service with HEART to both internal and external customers.
Maintain confidentiality of customer and bank information at all times.
Comply with all internal controls and established bank policies and procedures.
Use working knowledge of bank products and services to help ensure customer needs are consistently met.
Be able to represent the Bank at community events and in civic organizations.
Equivalent of four years in high school plus specialized training (night, trade extension, or correspondence school) totaling the equivalent of two years of college.
12 to 18 months of related experience and/or training.
Knowledge of a specialized field such as basic accounting or computer-related training (as acquired).
Minimum experience requirement: 1 year.

Provide day-to-day operational support to end users across hardware, software, account permissions, networking, and user troubleshooting.
Handle Tier 1 support and provide Tier 2 remote support for Banking Systems and Information Technology issues.

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