Support Jobs in Thomasville, GA

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IT Support Technician I

City of Thomasville Thomasville, GA

Thomasville, GA

Today

Full time Application Support End User Support Hardware Support

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Job Description

This onsite IT Support Technician I role provides first-level technical assistance to end users by diagnosing and resolving hardware and software concerns. The position also supports client-side line of business applications across the City of Thomasville and other supported cities or organizations.

Key Responsibilities

Deliver first-level technical support and timely resolution for computer issues involving hardware, software, applications, peripherals, and data connections.
Own first-level support for client-side line of business applications.
Use ManageEngine ServiceDesk to log and manage support requests and reported issues.
Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
Assist in analyzing new software and hardware prior to rollout or implementation.
Support the installation and coordination of PCs, workstation operating systems, and application software.
Help maintain computers and related equipment in the computer lab.
Install, relocate, and complete operational checks on computer equipment.
Perform yearly inventory of all network-attached client devices.

Required Qualifications

High school diploma or equivalent is required.
Minimum of two (2) years of experience as an IT Support Technician.
Ability to obtain Microsoft Entry-Level Certification within the first year of employment.
Ability to communicate effectively with internal and external customers.
Strong oral and written communication skills.

Technology and Tools

ManageEngine ServiceDesk
Microsoft Entry-Level Certification

Physical and Mental Demands

Mobility to work in typical office environments using standard office equipment.
Vision to read printed materials and view computer screens.
Hearing and speech ability to communicate in person and over the telephone.

Working Conditions

The role is based in a general office setting with occasional deadlines requiring flexibility and adaptability.

Additional Information and Disclaimers

Essential job functions must be performed satisfactorily; reasonable accommodations may be provided for qualified individuals with disabilities.
Certain requirements may exclude individuals who pose a direct threat or significant risk to health and safety of self or others.
Employees may be asked to perform duties not specifically described, provided they are reasonably incidental to the role.
Requirements represent minimum levels of knowledge, skills, and abilities.
Continued employment is at-will.

Location and Work Type

Thomasville, GA 31792 (onsite)

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