IT Support Technician I

This onsite IT Support Technician I role provides first-level technical assistance to end users by diagnosing and resolving hardware and software concerns. The position also supports client-side line of business applications across the City of Thomasville and other supported cities or organizations.

Key Responsibilities

• Deliver first-level technical support and timely resolution for computer issues involving hardware, software, applications, peripherals, and data connections.
• Own first-level support for client-side line of business applications.
• Use ManageEngine ServiceDesk to log and manage support requests and reported issues.
• Troubleshoot, analyze, and resolve desktop computer and printer problems; correct and report any anomalies.
• Assist in analyzing new software and hardware prior to rollout or implementation.
• Support the installation and coordination of PCs, workstation operating systems, and application software.
• Help maintain computers and related equipment in the computer lab.
• Install, relocate, and complete operational checks on computer equipment.
• Perform yearly inventory of all network-attached client devices.

Required Qualifications

• High school diploma or equivalent is required.
• Minimum of two (2) years of experience as an IT Support Technician.
• Ability to obtain Microsoft Entry-Level Certification within the first year of employment.
• Ability to communicate effectively with internal and external customers.
• Strong oral and written communication skills.

Technology and Tools

• ManageEngine ServiceDesk
• Microsoft Entry-Level Certification

Physical and Mental Demands

• Mobility to work in typical office environments using standard office equipment.
• Vision to read printed materials and view computer screens.
• Hearing and speech ability to communicate in person and over the telephone.

Working Conditions

The role is based in a general office setting with occasional deadlines requiring flexibility and adaptability.

Additional Information and Disclaimers

• Essential job functions must be performed satisfactorily; reasonable accommodations may be provided for qualified individuals with disabilities.
• Certain requirements may exclude individuals who pose a direct threat or significant risk to health and safety of self or others.
• Employees may be asked to perform duties not specifically described, provided they are reasonably incidental to the role.
• Requirements represent minimum levels of knowledge, skills, and abilities.
• Continued employment is at-will.

Location and Work Type

Thomasville, GA 31792 (onsite)