Support Jobs in Thomasville, NC

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29d ago

Technical Support Representative

Old Dominion Freight Line Thomasville, NC

Thomasville, NC

29d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Based in Thomasville, North Carolina, this onsite role at Old Dominion Freight Line centers on imaging, maintaining, and supporting PCs, laptops, and thin clients. The Technical Support Representative delivers third-level IT support and coordinates with IT teams as part of ITSM processes to keep hardware and software functioning reliably.

Responsibilities

Address and respond to customer inquiries on technical products and services, including installation, operational functions, troubleshooting, and maintenance
Provide preventative maintenance and configuration recommendations to improve usability, performance, and customer satisfaction
Maintain system images using current imaging tools and techniques
Build and prepare new system images for hardware rollouts
Reimage systems in the event of hardware failures
Handle warranty and non-warranty parts replacements
Maintain records of all repairs, shipping, and equipment information in the Service Desk ticketing solution
Provide 3rd level technical support
Diagnose and repair Windows Desktop software
Install software as required
Scan for and remediate security vulnerabilities
Recommend proven vulnerability remediations for broader application
Maintain an asset list of retired or recycled inventory
Provide updates to leadership on threats and/or recurring issues with hardware and software

Requirements

High School Diploma or equivalent
3 years of experience providing technical support
Knowledge of major computer brands, their warranty processes, and replacement policies
Knowledge of software, technologies, and applications
Excellent verbal and written communication skills
Strong interpersonal skills

Technologies

Windows Desktop
Service Desk ticketing solution

Benefits

Great health benefits including a zero-premium medical plan for employee-only coverage
Vision and dental coverage
Short-term and long-term disability
Flexible Spending Accounts
401(k) retirement plan with company match and additional discretionary match opportunities
Life insurance
Wellness program
Tuition reimbursement for drivers and technicians
Training and growth opportunities to build a career
Commitment to the OD family of employees
Opportunity to advance through a promote-from-within philosophy
National career opportunities available at 260+ service centers

Working Days

Shift and hours to be determined.

Working Shift

Shift and hours to be determined.

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