Technical Support Representative

Based in Thomasville, North Carolina, this onsite role at Old Dominion Freight Line centers on imaging, maintaining, and supporting PCs, laptops, and thin clients. The Technical Support Representative delivers third-level IT support and coordinates with IT teams as part of ITSM processes to keep hardware and software functioning reliably.

Responsibilities

• Address and respond to customer inquiries on technical products and services, including installation, operational functions, troubleshooting, and maintenance
• Provide preventative maintenance and configuration recommendations to improve usability, performance, and customer satisfaction
• Maintain system images using current imaging tools and techniques
• Build and prepare new system images for hardware rollouts
• Reimage systems in the event of hardware failures
• Handle warranty and non-warranty parts replacements
• Maintain records of all repairs, shipping, and equipment information in the Service Desk ticketing solution
• Provide 3rd level technical support
• Diagnose and repair Windows Desktop software
• Install software as required
• Scan for and remediate security vulnerabilities
• Recommend proven vulnerability remediations for broader application
• Maintain an asset list of retired or recycled inventory
• Provide updates to leadership on threats and/or recurring issues with hardware and software

Requirements

• High School Diploma or equivalent
• 3 years of experience providing technical support
• Knowledge of major computer brands, their warranty processes, and replacement policies
• Knowledge of software, technologies, and applications
• Excellent verbal and written communication skills
• Strong interpersonal skills

Technologies

• Windows Desktop
• Service Desk ticketing solution

Benefits

• Great health benefits including a zero-premium medical plan for employee-only coverage
• Vision and dental coverage
• Short-term and long-term disability
• Flexible Spending Accounts
• 401(k) retirement plan with company match and additional discretionary match opportunities
• Life insurance
• Wellness program
• Tuition reimbursement for drivers and technicians
• Training and growth opportunities to build a career
• Commitment to the OD family of employees
• Opportunity to advance through a promote-from-within philosophy
• National career opportunities available at 260+ service centers

Working Days

Shift and hours to be determined.

Working Shift

Shift and hours to be determined.