Support Jobs in Timonium, MD

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IT Support Sr Specialist

NTT DATA Timonium, MD

Timonium, MD

Today

$76k - $113k/yr Full time Senior End User Support Hardware Support

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Job Description

NTT DATA offers a comprehensive benefits package and a collaborative, client-focused on-site environment in Timonium, Maryland. This role combines hands-on user support with hardware and software planning, deployment coordination, and end-to-end lifecycle management in a client-based setting. The position features a salary range of $75,640 to $113,460 per year and requires a minimum of five years in IT support.

Responsibilities

Deliver support for corporate standard technology products, including hardware and software planning, technical guidance, and informal training for internal customers.
Plan and coordinate installation and deployment activities for software, hardware, and network facility upgrades.
Troubleshoot routine technical issues and restore services within established processes; propose preventive measures to reduce recurrence.
Collaborate with field locations to standardize support practices and procedures.
Coordinate deployments and implementations with Information Services departments and user groups to help projects meet deadlines.
Provide daily operational support for the Maryland Campus, covering SMC, TechSpot, and walk-up services; ensure timely resolution of incidents and service requests across end-user devices, servers, and network components.
Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime.
Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices.
Support and maintain the TechGrad Training Lab environment to enable ongoing training programs.
Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements.
Perform NAS permissions analysis and monitor storage capacity to identify potential risks.
Lead data center optimization efforts, including computer room server rack consolidation to improve space, power, and cooling efficiency and reduce physical sprawl.
Partner with infrastructure teams to execute migration and decommissioning plans as part of an ongoing infrastructure lifecycle strategy.
Contribute to the Server EOSL replacement program and develop a forward-looking server replacement roadmap aligned with budgets and risk priorities.
Work to reduce operational risk associated with aging infrastructure.

Requirements

5+ years in an IT support role.
Experience providing operational leadership and support for day-to-day IT services, ensuring service continuity, hardware readiness, and coordination of key infrastructure lifecycle activities.
Infrastructure support planning experience.
Experience with walk-up tech bar support.
Server support experience.
Network support experience, including Wireless Access Points.
Monitoring storage capacity experience.
A+ Certification.

Benefits

Medical, dental, and vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Incentive compensation eligibility

Req ID: 379301

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