IT Support Sr Specialist

NTT DATA offers a comprehensive benefits package and a collaborative, client-focused on-site environment in Timonium, Maryland. This role combines hands-on user support with hardware and software planning, deployment coordination, and end-to-end lifecycle management in a client-based setting. The position features a salary range of $75,640 to $113,460 per year and requires a minimum of five years in IT support.

Responsibilities

• Deliver support for corporate standard technology products, including hardware and software planning, technical guidance, and informal training for internal customers.
• Plan and coordinate installation and deployment activities for software, hardware, and network facility upgrades.
• Troubleshoot routine technical issues and restore services within established processes; propose preventive measures to reduce recurrence.
• Collaborate with field locations to standardize support practices and procedures.
• Coordinate deployments and implementations with Information Services departments and user groups to help projects meet deadlines.
• Provide daily operational support for the Maryland Campus, covering SMC, TechSpot, and walk-up services; ensure timely resolution of incidents and service requests across end-user devices, servers, and network components.
• Maintain readiness of spare hardware (laptops/desktops) to support rapid replacement and minimize user downtime.
• Support PCSR processes to ensure efficient provisioning and lifecycle management of end-user devices.
• Support and maintain the TechGrad Training Lab environment to enable ongoing training programs.
• Track and assist with Server EOSL cycles, coordinating with appropriate teams for planning and replacements.
• Perform NAS permissions analysis and monitor storage capacity to identify potential risks.
• Lead data center optimization efforts, including computer room server rack consolidation to improve space, power, and cooling efficiency and reduce physical sprawl.
• Partner with infrastructure teams to execute migration and decommissioning plans as part of an ongoing infrastructure lifecycle strategy.
• Contribute to the Server EOSL replacement program and develop a forward-looking server replacement roadmap aligned with budgets and risk priorities.
• Work to reduce operational risk associated with aging infrastructure.

Requirements

• 5+ years in an IT support role.
• Experience providing operational leadership and support for day-to-day IT services, ensuring service continuity, hardware readiness, and coordination of key infrastructure lifecycle activities.
• Infrastructure support planning experience.
• Experience with walk-up tech bar support.
• Server support experience.
• Network support experience, including Wireless Access Points.
• Monitoring storage capacity experience.
• A+ Certification.

Benefits

• Medical, dental, and vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits
• Incentive compensation eligibility

Req ID: 379301