Support Jobs in Truckee, CA

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Technical Support Specialist

Tahoe Forest Health System Truckee, CA

Truckee, CA

Today

$36 - $36/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Tahoe Forest Health System provides onsite, hands-on support that helps end-users stay productive and supported in their day-to-day work. In this Level 1 Technical Support Specialist role, you will act as the bridge between technology and the people who rely on it, combining reliable hardware help, practical training, and clear documentation to support a smooth digital experience.

What you will do

Support user hardware including desktops, laptops, printers, and peripherals to keep systems working smoothly.
Troubleshoot hardware issues by diagnosing faults and coordinating repairs or replacements as needed.
Partner with clinical and operational teams to understand workflow needs and align support with day-to-day requirements.
Propose technology improvements that can enhance workplace efficiency and productivity.
Participate in implementing tools and systems designed to streamline processes.
Provide high-level training for end-users on new hardware and software.
Create user-friendly documentation so employees can complete common technical tasks confidently.
Maintain a patient and empathetic approach while assisting users.
Ensure timely, customer-focused resolution by prioritizing customer satisfaction and follow-through.
Collaborate with the Architecture Team to design, implement, and maintain technical infrastructure components.

What you bring

Education: Certificate of completion from college or vocational school in Information Technology, or 1 to 2 years of relevant experience.
Valid Driver’s License in good standing.
CompTIA A+
ITIL Foundation knowledge of IT service management best practices.
Proficiency with Windows and macOS operating systems.
Familiarity with core hardware components including CPU, RAM, and storage devices.
Basic networking understanding including TCP/IP, DNS, and DHCP.
Customer service strengths: excellent communication, patience, and empathy.
Problem-solving ability to diagnose and resolve technical issues.
Documentation discipline to keep accurate records of support cases.
Adaptability to keep up as technology evolves.

Location: Truckee, CA 96161 (onsite)
Pay: USD 36 per hour
Experience: 1 year minimum

Technologies: Windows, macOS, TCP/IP, DNS, DHCP, CPU, RAM, storage devices, ITIL Foundation, CompTIA A+

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