Technical Support Specialist

Tahoe Forest Health System provides onsite, hands-on support that helps end-users stay productive and supported in their day-to-day work. In this Level 1 Technical Support Specialist role, you will act as the bridge between technology and the people who rely on it, combining reliable hardware help, practical training, and clear documentation to support a smooth digital experience.

What you will do

• Support user hardware including desktops, laptops, printers, and peripherals to keep systems working smoothly.
• Troubleshoot hardware issues by diagnosing faults and coordinating repairs or replacements as needed.
• Partner with clinical and operational teams to understand workflow needs and align support with day-to-day requirements.
• Propose technology improvements that can enhance workplace efficiency and productivity.
• Participate in implementing tools and systems designed to streamline processes.
• Provide high-level training for end-users on new hardware and software.
• Create user-friendly documentation so employees can complete common technical tasks confidently.
• Maintain a patient and empathetic approach while assisting users.
• Ensure timely, customer-focused resolution by prioritizing customer satisfaction and follow-through.
• Collaborate with the Architecture Team to design, implement, and maintain technical infrastructure components.

What you bring

• Education: Certificate of completion from college or vocational school in Information Technology, or 1 to 2 years of relevant experience.
• Valid Driver’s License in good standing.
• CompTIA A+
• ITIL Foundation knowledge of IT service management best practices.
• Proficiency with Windows and macOS operating systems.
• Familiarity with core hardware components including CPU, RAM, and storage devices.
• Basic networking understanding including TCP/IP, DNS, and DHCP.
• Customer service strengths: excellent communication, patience, and empathy.
• Problem-solving ability to diagnose and resolve technical issues.
• Documentation discipline to keep accurate records of support cases.
• Adaptability to keep up as technology evolves.

Location: Truckee, CA 96161 (onsite)
Pay: USD 36 per hour
Experience: 1 year minimum

Technologies: Windows, macOS, TCP/IP, DNS, DHCP, CPU, RAM, storage devices, ITIL Foundation, CompTIA A+