Tupelo, MS

Support Jobs in Tupelo, MS

2 jobs found

Include remote jobs

14d ago

Service Desk Analyst

Huntington Bank Tupelo, MS

Tupelo, MS

14d ago

Full time Computer Skills Customer Service Customer Support

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Job Description

Support complex workplace IT issues end to end while providing high-quality service desk support onsite.

Responsibilities

Deliver outstanding service to Huntington colleagues and build strong working relationships
Work independently and collaboratively to meet service desk goals, including call handle time, availability, and quality
Keep current on Huntington products, services, technology, and internal procedures
Gather and compile documentation needed to resolve colleague needs effectively
Record required case notes in the appropriate systems so others can be educated and prepared for success
Follow up with customers to confirm issues are resolved
Contribute to initiatives that improve service desk performance
Partner with internal support groups to provide effective support to colleagues
Complete other duties as assigned

Requirements

Minimum 1 year of IT support, customer service, and/or call center experience (may include a combination of professional work, internships, and academic projects/coursework)
Associate's degree (or at least 3 years of experience in an IT support related role in lieu of the degree)
Ability to work daytime and evening hours during the week and some weekends as part of the normal, permanent schedule
Onsite role: colleagues are expected to be in the office at least four days per week
Previous banking environment experience is preferred
Demonstrated professional verbal communication skills
Ability to quickly resolve complex customer problems using resources such as computer screens and reference material
Ability to professionally handle irate customers
Ability to use a headset and sit for extended periods of time
Experience with Microsoft Office applications and the Internet
A+ and Network+ certifications
HDI certifications

Technology

Microsoft Office applications
Internet

Workplace Type

Office
Certain positions outside the branch network may be eligible for flexible work arrangements
Remote roles may come together in offices for moments that matter
Specific work arrangements will be provided by the hiring team

Overtime Eligibility

Exempt status: No (eligible for overtime pay)

Agency Recruiters Note

Huntington will not pay a fee for placements resulting from receipt of an unsolicited resume
Unsolicited resumes sent to Huntington colleagues directly or indirectly will be considered Huntington property
Agencies must have a valid, written, fully executed Master Service Agreement and Statement of Work for consideration

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1mo ago

Technical Support

K & K Systems Tupelo, MS

Tupelo, MS

1mo ago Closed

$12 - $16/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

K & K Systems is seeking a Technical Support professional to provide dedicated frontline assistance to customers in Tupelo, MS. The role focuses on diagnosing and resolving hardware and software issues through phone support and hands-on technical troubleshooting.

Role Overview

In this full-time, in-person position, you will manage customer requests related to reported technical problems, determine the nature of each issue, and take appropriate steps to resolve it. You will also work to maintain customer satisfaction while supporting troubleshooting for products, devices, and related equipment.

Responsibilities

Provide dedicated frontline customer support, including hardware and software troubleshooting and diagnosis.
Handle customer phone calls and requests to identify the nature of reported problems and take necessary steps to resolve them.
Troubleshoot technical issues to support issue resolution.
Work closely with the Sales Dept and their customers when technical issues are related to sales needs.
Troubleshoot products, devices, and other related equipment.
Improve and maintain customer satisfaction through effective support and follow-through.
Create documentation for process and procedures as needed.

Location and Schedule

The role is onsite in Tupelo, MS and is in person.

Job type: Full-time.

Pay

$12.00 - $16.00 per hour

Experience Requirements

Customer service: 1 year (Preferred)
Technical support: 1 year (Preferred)

Benefits

Dental insurance
Life insurance
Paid time off
Vision insurance

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Support Jobs in Tupelo, MS

Service Desk Analyst

Technical Support

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