Technical Support

K & K Systems is seeking a Technical Support professional to provide dedicated frontline assistance to customers in Tupelo, MS. The role focuses on diagnosing and resolving hardware and software issues through phone support and hands-on technical troubleshooting.

Role Overview

In this full-time, in-person position, you will manage customer requests related to reported technical problems, determine the nature of each issue, and take appropriate steps to resolve it. You will also work to maintain customer satisfaction while supporting troubleshooting for products, devices, and related equipment.

Responsibilities

• Provide dedicated frontline customer support, including hardware and software troubleshooting and diagnosis.
• Handle customer phone calls and requests to identify the nature of reported problems and take necessary steps to resolve them.
• Troubleshoot technical issues to support issue resolution.
• Work closely with the Sales Dept and their customers when technical issues are related to sales needs.
• Troubleshoot products, devices, and other related equipment.
• Improve and maintain customer satisfaction through effective support and follow-through.
• Create documentation for process and procedures as needed.

Location and Schedule

The role is onsite in Tupelo, MS and is in person.

Job type: Full-time.

Pay

$12.00 - $16.00 per hour

Experience Requirements

• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Benefits

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance