Support Jobs in Union City, GA

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Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Union City, GA

Union City, GA

Today

$60k - $75k/yr Full time Active Directory Application Support End User Support

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Job Description

This on-the-road Restaurant IT Support role supports technology operations across multiple restaurant locations, providing hands-on troubleshooting for restaurant systems and related infrastructure. The position includes mobile on-site assistance and remote support, with responsibilities that extend beyond a traditional help desk.

Role Overview

As a Restaurant IT Support Specialist (Mobile Position), you will address hardware, software, network, and operating system issues for restaurant staff. The role also includes Active Directory and Windows-related administration tasks. This position is not a help desk role.

Location and Travel

Work location: On the road (onsite support across locations)
Main location: Union City, GA (onsite)
Preferred location: Atlanta, GA
Travel requirement: 100% (required)

Compensation

Pay: USD 60,000 - 75,000 per year

Responsibilities

Provide on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system issues promptly and efficiently.
Troubleshoot equipment problems across computers, mobile devices, printers, POS systems, and networking hardware including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Manage help desk tickets by documenting issues, tracking resolutions, and communicating progress effectively.
Support Active Directory administration tasks such as user account setup, permission adjustments, and password resets while following required security protocols.
Assist with computer management, including Windows OS installation, updates, hardware upgrades, and ongoing equipment troubleshooting.
Perform network troubleshooting for connectivity issues and review firewall settings to support reliable network performance.
Coordinate with IT teams on infrastructure deployments, including implementing new hardware or software solutions across locations.

Required Qualifications

Minimum experience: 3 years
Education: High school or equivalent
OTP certifications and McDonald's IT infrastructure experience: required (must have)
Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
Working knowledge of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS, VPNs, and firewalls (example provided: Meraki) plus network administration.
Windows support expertise, including Windows Server environments, and familiarity with macOS and Linux systems and related hardware components.
Ability to troubleshoot software issues involving operating systems and POS applications; SCCM experience is a plus.
Customer service-focused communication skills for supporting non-technical users effectively.
Active Directory user account knowledge, with GPO configuration experience desired.
Familiarity with IT infrastructure components, including essential computer hardware and network devices for operational continuity.
Strong analysis skills to identify root causes quickly and implement solutions intended to prevent recurrence.
Proficiency with Microsoft Office applications and familiarity with help desk systems.

Technologies

Microsoft Office, Active Directory, Windows, Windows Server
macOS, Linux
TCP/IP, DNS, VPNs, firewalls, Meraki
SCCM, GPO
Routers, switches, LAN/WAN configurations
POS systems

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application Questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

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