Restaurant IT Support (Mobile Position) OTP

This on-the-road Restaurant IT Support role supports technology operations across multiple restaurant locations, providing hands-on troubleshooting for restaurant systems and related infrastructure. The position includes mobile on-site assistance and remote support, with responsibilities that extend beyond a traditional help desk.

Role Overview

As a Restaurant IT Support Specialist (Mobile Position), you will address hardware, software, network, and operating system issues for restaurant staff. The role also includes Active Directory and Windows-related administration tasks. This position is not a help desk role.

Location and Travel

• Work location: On the road (onsite support across locations)
• Main location: Union City, GA (onsite)
• Preferred location: Atlanta, GA
• Travel requirement: 100% (required)

Compensation

• Pay: USD 60,000 - 75,000 per year

Responsibilities

• Provide on-site and remote technical support to restaurant staff, resolving hardware, software, network, and operating system issues promptly and efficiently.
• Troubleshoot equipment problems across computers, mobile devices, printers, POS systems, and networking hardware including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
• Manage help desk tickets by documenting issues, tracking resolutions, and communicating progress effectively.
• Support Active Directory administration tasks such as user account setup, permission adjustments, and password resets while following required security protocols.
• Assist with computer management, including Windows OS installation, updates, hardware upgrades, and ongoing equipment troubleshooting.
• Perform network troubleshooting for connectivity issues and review firewall settings to support reliable network performance.
• Coordinate with IT teams on infrastructure deployments, including implementing new hardware or software solutions across locations.

Required Qualifications

• Minimum experience: 3 years
• Education: High school or equivalent
• OTP certifications and McDonald's IT infrastructure experience: required (must have)
• Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
• Working knowledge of computer networking concepts, including LAN/WAN setup, TCP/IP, DNS, VPNs, and firewalls (example provided: Meraki) plus network administration.
• Windows support expertise, including Windows Server environments, and familiarity with macOS and Linux systems and related hardware components.
• Ability to troubleshoot software issues involving operating systems and POS applications; SCCM experience is a plus.
• Customer service-focused communication skills for supporting non-technical users effectively.
• Active Directory user account knowledge, with GPO configuration experience desired.
• Familiarity with IT infrastructure components, including essential computer hardware and network devices for operational continuity.
• Strong analysis skills to identify root causes quickly and implement solutions intended to prevent recurrence.
• Proficiency with Microsoft Office applications and familiarity with help desk systems.

Technologies

• Microsoft Office, Active Directory, Windows, Windows Server
• macOS, Linux
• TCP/IP, DNS, VPNs, firewalls, Meraki
• SCCM, GPO
• Routers, switches, LAN/WAN configurations
• POS systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Questions

• Are you willing to work weekends, holidays and overnight on occasion?
• Are you willing to travel to multiple locations in one day?
• Do you have your own reliable transportation?