Support Jobs in Valdosta, GA

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Help Desk Analyst I, Information Services

South Georgia Medical Center Valdosta, GA

Valdosta, GA

Today

Full time Comptia A+ Computer Skills Epic Systems

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Job Description

South Georgia Medical Center’s Information Services team is seeking a Help Desk Analyst I to provide first-line support for SGMC Health Information Systems. In a 24-hour healthcare environment, this role helps keep core systems running by coordinating and delivering Tier 1 help desk and computer operations support through the Help Desk/NOC.

Working onsite in Valdosta, GA at the Main Campus, the Help Desk Analyst I serves as the first point of contact for incidents and service requests, supporting day-to-day operational stability for applications and technology used in patient care, safety, and regulatory compliance.

What you’ll do

Act as the frontline point of contact for all SGMC Health Information Systems incidents and service requests, including Enterprise Applications, EPIC EMR, and Information Security & Technology systems.
Work independently during assigned shifts in the Help Desk/NOC environment.
Coordinate and execute Tier 1 Help Desk and computer operations functions.
Deliver reliable, consistent technical support while helping maintain system availability in a healthcare setting.

Requirements

High School Diploma or GED (Required).
Active CompTIA A+ certification at the time of hire, or ability to obtain within six (6) months of the date of hire.
Ability to sit for extended periods while working at a computer workstation.
Ability to use standard office equipment, including keyboard, mouse, and telephone.
Ability to occasionally lift, move, or position equipment up to approximately 25 pounds.
Ability to work in technical environments, including data center or equipment rooms, as required.
Participation in emergency response, disaster recovery, and operational stabilization during critical events is considered an essential function of IS&T roles within a healthcare environment.

Technologies

EPIC EMR
CompTIA A+
Windows
Apple

Benefits

Low Healthcare Insurance Premiums
401(k) with employer match
Paid Time Off (PTO)
Employee discounts
Company paid life insurance
Short-Term and Long-Term Disability
Cancer Insurance
Accident Insurance
Pet Insurance
Tuition Reimbursement
On-the-job training and skills development
Opportunities for growth and advancement
Employee Assistance Program

Schedule and working conditions

Full Time, Varied Hours/Shift
Department: Information Services
Information Security & Technology supports a 24-hour, 7-day, 365-day hospital operation.
May require varied work schedules, including evenings, nights, weekends, holidays, and rotating shifts, as needed.
Ability to sit for extended periods, use standard office equipment, and occasionally lift up to approximately 25 pounds is required.
Ability to work in technical environments such as data centers or equipment rooms is required.

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