Help Desk Analyst I, Information Services

South Georgia Medical Center’s Information Services team is seeking a Help Desk Analyst I to provide first-line support for SGMC Health Information Systems. In a 24-hour healthcare environment, this role helps keep core systems running by coordinating and delivering Tier 1 help desk and computer operations support through the Help Desk/NOC.

Working onsite in Valdosta, GA at the Main Campus, the Help Desk Analyst I serves as the first point of contact for incidents and service requests, supporting day-to-day operational stability for applications and technology used in patient care, safety, and regulatory compliance.

What you’ll do

• Act as the frontline point of contact for all SGMC Health Information Systems incidents and service requests, including Enterprise Applications, EPIC EMR, and Information Security & Technology systems.
• Work independently during assigned shifts in the Help Desk/NOC environment.
• Coordinate and execute Tier 1 Help Desk and computer operations functions.
• Deliver reliable, consistent technical support while helping maintain system availability in a healthcare setting.

Requirements

• High School Diploma or GED (Required).
• Active CompTIA A+ certification at the time of hire, or ability to obtain within six (6) months of the date of hire.
• Ability to sit for extended periods while working at a computer workstation.
• Ability to use standard office equipment, including keyboard, mouse, and telephone.
• Ability to occasionally lift, move, or position equipment up to approximately 25 pounds.
• Ability to work in technical environments, including data center or equipment rooms, as required.
• Participation in emergency response, disaster recovery, and operational stabilization during critical events is considered an essential function of IS&T roles within a healthcare environment.

Technologies

• EPIC EMR
• CompTIA A+
• Windows
• Apple

Benefits

• Low Healthcare Insurance Premiums
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee discounts
• Company paid life insurance
• Short-Term and Long-Term Disability
• Cancer Insurance
• Accident Insurance
• Pet Insurance
• Tuition Reimbursement
• On-the-job training and skills development
• Opportunities for growth and advancement
• Employee Assistance Program

Schedule and working conditions

• Full Time, Varied Hours/Shift
• Department: Information Services
• Information Security & Technology supports a 24-hour, 7-day, 365-day hospital operation.
• May require varied work schedules, including evenings, nights, weekends, holidays, and rotating shifts, as needed.
• Ability to sit for extended periods, use standard office equipment, and occasionally lift up to approximately 25 pounds is required.
• Ability to work in technical environments such as data centers or equipment rooms is required.