Vancouver, WA

Support Jobs in Vancouver, WA

2 jobs found

Include remote jobs

1d ago

Tech Support Specialist I

CCSWW Vancouver, WA

Vancouver, WA

1d ago

$25 - $31/hr Full time Computer Skills End User Support Hardware Support

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Job Description

Join CCSWW onsite in Vancouver, WA to support end-users across Western Washington with hands-on technical troubleshooting and helpdesk services.

Responsibilities

Deliver helpdesk support through phone, remote assistance, or onsite for offices and agencies across Western Washington.
Troubleshoot PC hardware and software issues plus peripherals and client systems.
Resolve connectivity and infrastructure problems including printers, VPN, LAN, cloud services, mobile devices, Wi-Fi, and secure wireless.
Install and/or repair computers, components, peripherals, and software; configure systems to support optimal performance.
Create and manage new users, groups, and e-mail accounts; grant access to resources in coordination with the IT team.
Maintain a schedule for repairs, installations, and related tasks; prioritize using established procedures and address emergency computer issues at remote sites as needed.
Update and maintain tickets, including follow-up after resolutions.
Troubleshoot basic configuration and connectivity issues for user/client devices and cloud services.
Coordinate day-to-day tasks with Senior Technical Support or Network Engineer when required.
Maintain records and logs in the ticketing system to document requests, work performed, and resolutions.
Provide backup computer support at interregional sites as needs arise and time permits.
Support users in following computer-related HIPAA guidelines and cyber security guidelines.
Provide excellent customer service to diverse audiences via phone, in-person, and email.
Perform basic cloud service tasks delegated by System Administrators and Network Engineers.
Complete other duties as assigned.

Requirements

2 years of experience successfully supporting end-users with PC hardware, software, peripherals, and LAN problems.
Entry level knowledge of information technology with emphasis on PCs, Windows-based applications, networks, the Internet, mobile devices, Wi-Fi, and wireless devices.
Working knowledge of a variety of computer software programs, with emphasis on Microsoft Business Application products.
Familiarity with the fundamentals of computer repair and troubleshooting.
Strong written and verbal communication skills, including the ability to explain technical details professionally and patiently to both novice and experienced users.
Must have a driver license, auto insurance, reliable transportation, and the ability to drive to local and remote CCS sites.
Commitment to excellent customer service with strong interpersonal skills and patience.
Strong problem-solving and troubleshooting skills.
Ability to work independently with minimal supervision when necessary.
Ability to contribute to a work environment focused on respect, teamwork, and excellence.
Criminal history background checks required prior to employment.
Ability to support and contribute to a creative, collaborative, respectful team environment.

Technologies

PC hardware
Windows-based applications
Microsoft Business Application products
VPN
LAN
Cloud service
Mobile device
Wi-Fi
Wireless devices
HIPAA guidelines
Cyber security guidelines
Ticketing system
E-mail accounts

Benefits

3 weeks vacation
12 days sick leave
13 holidays
Medical
Dental
Vision
Life insurance
LTD
AD&D
Pension
403b
Catastrophic & accident insurance

Preferred

A+ certification preferred

Location: Vancouver, WA 98662 (onsite)

Salary: USD 25 - 31 per hour

Experience: 2+ years

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3mo ago

Technical Support

FT Consultants Vancouver, WA

Vancouver, WA

3mo ago Closed

$20 - $22/hr Full time Business Systems Credit Card Terminal CRM

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

FT Consultants is seeking a Technical Support professional to join the on-site team in Vancouver, Washington. The role focuses on diagnosing hardware and configuration issues for POS and card reader equipment, delivering multi-channel customer support, and coordinating with clients and vendors on installations and conversions.

Responsibilities

Troubleshoot and resolve hardware and configuration issues affecting POS and card reader systems.
Assist clients in selecting and implementing POS and card reader equipment.
Support clients with the deployment and integration of POS and card reader solutions.
Provide ongoing troubleshooting and maintenance for installed POS hardware and software.
Deliver responsive technical support via email, text, and phone channels.
Configure, test, and ship credit card terminals to client sites.
Collaborate with vendors and clients on POS system installations and conversions.
Maintain thorough notes in the CRM system to document issues and resolutions.
Order equipment and accessories as needed to support deployments and service requests.
Contribute to the team's knowledge base and documentation platform.
Deliver exceptional customer service and manage client relationships professionally.

Requirements

Experience in POS or business technology systems consulting, tech support, and POS implementation.
Proficiency with Google Drive and Microsoft Suite.
Familiarity with CRMs or HelpDesk systems.
A strong desire to learn, grow, and perform at a high level each day.
Adaptability and agility to handle changing priorities.

Technologies

Google Drive
Microsoft Suite
CRM systems
HelpDesk systems

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Why You’ll Love Working Here

Work in a supportive, engaging environment with a collaborative team.
Earn $20.00-$22.00 per hour depending on experience, with health, dental, and vision coverage, paid time off, and more.
Significant opportunities for internal growth and advancement.
Direct access to executives and opportunities to learn from industry leaders.

Compensation Package

Hourly pay
Overtime pay
Weekly pay

Job Type

Full-time

Location and Commute

Work Location: In person

Ability to commute: Vancouver, WA (Preferred)

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Support Jobs in Vancouver, WA

Tech Support Specialist I

Technical Support

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